“We had an incredibly positive customer experience while shopping for a new phone and in the capable hands of Will. He was personable, knowledgeable, patient, respectful, and facilitative. It completely changed our idea about what one can expect when being helped by a staff member. Will goes above and beyond to serve customers. So impressed!”
“Shout out to Eric at this store! He made the process of upgrading our phones and wireless plan really painless and easy! We got exactly what we wanted and we never felt pressured into a contract we didn't want. We were so pleased that we came back three days later and asked him to enroll us in AT&T internet for our home. We're looking forward to having our wireless and internet all in one bill. Thanks Eric!”
“I had the pleasure of meeting, John Tripp, perhaps the BEST Verizon Sales person that I have had in the 18 years of my affiliation as a customer of Verizon.He is extremely knowledgeable with all your offers and services. He made my entire purchase very easy. Being a business owner myself, I see the tremendous value he provides.He is a remarkable asset to your company.Thank you!Paula DeSanctis, De Sanctis Builders”
“We are so thrilled that we stopped into the Wayne store. The gentleman helping us was incredibly helpful and knowledgeable.I would highly recommend using this store to anyone looking for a phone and or service. Thank you again!”
10AM - 7PM
535 Lancaster Ave, Berwyn“I am severely hearing impaired and my speech to text device collapsed. I also got kicked off the internet. Essentially I was helpless. Montrell figured out how to reaccess the internet AND return my speech to text device. He tested it with me and was very patient with someone who cannot hear. That was mroe than service. Montrell was kind.”
10AM - 7PM
259 Swedesford Rd, Wayne“I walked into an At&t because my account was compromised and he helped me set up a new account with a brand new phone. Harry helped me out and he was real helpful and attentive.”
“I have been a customer with AT&T for over 20 years with not so great to ok customer service. However, my experience at ALLIANCE MOBILE - PA WEST CHESTER in WEST CHESTER, PA. With Sales Rep Jason G, the first time at this location, was exceptional! Jason did not let his rough morning opening experience, employees not showing up, with myself and children standing at the door, affect our experience and was over the top helpful with our large purchase and limited time on having to be out of the store for a scheduled event. Jason was extremely knowledgeable of all product offerings, humorous personality and showing a genuine interest on meeting all of our needs in the short time constraint that we were on. Jason truly made us all feel welcomed and provided all assistance we needed with a smile! I have never had this experience in 20+ years with AT&T. Thank you Jason G for your attentiveness, knowledge of all product offerings and hospitality that you provided my family with!”
“Jordan at the Phoenixville Verizon Wireless store provided exceptional service. He took his time with me in upgrading my phone and watch that I bought from Samsung directly. Then made sure everything transferred and was working properly while he assisted other customers.”
9AM - 7PM
314 E Lancaster Ave, Wayne“Christian was incredibly helpful, pleasant, and kind. He went above and beyond his duties when he ran out to the Berwyn Verizon to get the phone I was looking for (mind you, it was flooding and raining outside). I offered to get it myself but he was insistent. This made the process of getting a new cell phone and getting everything transferred over so much easier. I will ALWAYS go to this Verizon just for Christian!”
10AM - 7PM
225 Lancaster Ave, Frazer“Bought a phone on sunday, January 14th. Service person was not to my satisfaction.Came back and Marc C. Was great. Fixed the problems and was very nice to work with. Got all my photos as well as many other things back.Thank you Marc.”
“Whenever you have anything that needs to be fixed, definitely come here! Tyler helped me out, and he was knowledgeable and provided excellent customer service. I highly recommend!”
10AM - 6PM
136 Market St, West Chester“I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order. He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!”
10AM - 7PM
133 W Lincoln Hwy, Exton“Very friendly staff. Dropped off my phone, had the screen replaced and picked back up in a little over an hour. They were happy to answer all my questions about other device repairs I might need.”
“My iPhone screen protector got a chip and then cracked. I stopped in at the store and TREY was very helpful. He cleaned my phone and replaced my screen protector within 10-15 minutes under the lifetime warranty. I've been an Apple product user with ATT and have never had any issues. Thank You again to TREY for handling my situation promptly.”
10AM - 6PM
418 Egypt Rd, Norristown“Shawn and Caleb were excellent to work with. I went into the store prepared to refute the typical heartless, aggressive sales pitches at retailers, but was pleasantly surprised to get courteous and professional service.”
“I went in to upgrade my phone. Maurice J was excellent, fast and knowledgeable about everything. He helped me upgrade and have my phone in perfect working condition in no time! Thank you for your great customer service!!”
“We had the lovely opportunity to talk with Harrison. He was very knowledgeable and very courteous and professional and Very personable. Also gave us a great deal and we will be coming back to sign our daughters up for service on their tablets!! Thank you Harrison!”
“I’ve been in twice this year to replace a cracked screen protector. They were so kind and efficient both times. It was such a pleasant experience that I’m writing a review, which I rarely do.”
10AM - 8PM
123 Nutt Rd, Phoenixville“Had a phenomenal experience today with Angelia! She was extremely helpful getting me in touch with the correct team to assist with a billing issue and was so understanding of my frustration! Highly recommend stopping by this store - clean and organized atmosphere and kind, friendly staff. What more could you ask for? Props to Ang for such a pleasant experience !”
“Was able to speak with someone quickly and they assisted me with upgrading my teenage daughter’s phone. They were very patient with her and she was a happy teenager ( at least as happy a teenager can be :-))”
“Sammi was magnificent! She spent her time explaining everything and working to get us the best deal possible! I would highly recommend this store and this manager to anyone! Being a prior team member of AT&T wireless I was extremely impressed to see that the standards and level of customer service were still prestine! Thanks for an awesome experience! -Nik D”
“Just left store & was WOWED by exceptional customer service from Jay & Daniel. My phone had conked out - Jay fixed & explained it to me!!! Helpful & very friendly A++++ Team!”