PNC Bank receives mixed reviews from customers. Some report positive experiences with helpful and kind staff who provide quick service, such as finding documents within minutes. Specific relationship bankers and tellers are noted for being understanding and offering helpful assistance over many years. However, other customers criticize bank policies, like fees for cashing checks without an account, which leads them to use other banks. Despite some satisfactory service, these policies have caused some business clients to stop using the bank.
Mr. Steve Lanz has been a very helpful relationship banker for me and my business for the past two years. He has always been very kind and understanding with my banking question's and concerns.
September 2023
I had never been to a bank that charges you a fee to cash a check if you don't have an account there despite the check being written by an individual with an account there. I skipped their fee and just deposited the check at my own bank.
September 2022
Tammy was excellent and friendly! Also very clean and well staffed otherwise as well!
