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April 2024 by Marie Walcott
I had made the rental choosing the wrong return location. I was visiting my son in PA and had chose wrong return . Tried calling the number for directions on how to go to different return location and I kept getting told to call this # and choose that option.We also had looked and saw there was a $12.99 fee for changing location! Okay I can afford this. Bottom line never got through. So I just went to location with my son and we returned with a very nice agent. I did have to pay a fee of $75.00 not the fee we had seen on website for $12.99. My son said we would call customer service to make a complaint..
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March 2024 by Andrew D'Aloia
Been using hertz for almost 2 decades now. Everytime i have a long trip I don't want to beat up my personal vehicle on. Can't go wrong with unlimited mileage, and the cars are alway new and well maintained.
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March 2024 by Alex
Awesome staff and great place to rent a tesla.
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March 2024 by Tsarra Ryherd
The people that work here are generally pretty kind, just be prepared that this isn’t the quickest moving staff you’ll ever see and its likely a 5-10 minute wait ontop of getting checked out.
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February 2024 by joey lopez
Hertz is a great place to rent a car!! From pick up to dropping off there is no hassle and no extra hidden fees. The staff were more than helpful and explained everything before I rented the car in Montgomery ville pa . I had to drop the car off in Mechanicsburg pa and the staff there were Great to , they had me in and out and on my way with no problem at all. I would highly recommend renting from any of there Hertz location s.
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January 2024 by Jim Hepfer
Rental pick up truck was a newer model, very clean and ready when promised. Check in and check out were quick and efficient. 100% satisfied, which doesn’t happen often these days
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December 2023 by Jason Hamilton
Unfortunately, my car was in the shop for a really extended period of time. Luckily for me, Hertz had a vehicle I could use in the interim. I actually needed to extend the rental 2 different times, and the process was very easy. Highly recommend.
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December 2023 by Johnny Martinez
We went to this location on a Saturday 10am and stayed for over an hour. Suppose to be open until 12. Nobody opened the doors. Multiple other customers came too and were inconvenienced by the store never being opened per their normal hours. This resulted in additional unjustified charges to my card. Very very disappointed in this rental company and 100% do not recommend.
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December 2023 by Ryan B
Bait and switch with hard upsells by front counter guy on 12/23. I won’t waste my time again.
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August 2023 by Julie Lewis
Horrible experience. Was told we would get a refund and did not. Budget/Avis staff located in the Maaco building behind Hertz, was amazing. They saved the day for us.
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August 2023 by Eric Dzezinski
Rude staff, hidden fees, and terrible customer service.
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August 2023 by TJ and Anne Moffatt
Always fast, always helpful, always good cars. Just not happy that I can no longer leave my car at this location overnight. I take frequent 1-2 night trips and leaving the car in their lot made Hertz more attractive than other agencies.
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May 2023 by W P
I Rented cars from this location several times, and the process is always quick and easy.
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January 2023 by Cherie Miller
made a reservation went to pick up the vehicle and was told "i have no car you, you just made the reservation I have people that made a reservation in advance, those reservations are being handled now. tomorrow i should have a car" Really... Don't waste ur time
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December 2022 by Cherie Putt
When told to return by noon on 12/24/22, the office was closed. When trying to reach someone by phone, hold time was extensive. Notice on paperwork that if vehicle returned visit express option, may be charged overnight fees. There is a camera on site that if working will time stamp vehicle at return location before due.
