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June 2025 by John Manuel
Great customer service 10/10
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May 2025 by Michael HARLEY
Just keep doing what you are doing ,your service is excilent ,a secound to none operation ,could not have had better service from any other company ,would recommend to anyone.
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January 2025 by Chad Wynn
I rented a trailer from them and it was a quick and easy.
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July 2024 by Don Bloss
Quick in and out. No hassles. Third time renting from this location and won't be the last.
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July 2024 by Donny Bloss
Quick in and out. No hassles. Third time renting from this location and won't be the last.
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July 2024 by Priya Anand
Poor Service - Poor Customer Service, Fraud.
At time of renting - Fuel level not measured at time of renting and they said get it topped up at time of returning. When I started the 10' Truck - went to report that it has the TPMS sign and fuel sign is lower than F. He said it is all good its just the slant. I thought all good and rented the truck.
I drove the vehicle only 15 miles and fueled up the gas around 1.5 gallons as the truck had MPG listed as 12 which I have the receipt of.
On Return: Different associate was there and they inspected the vehicle. They had me waiting and told that they will provide the receipt to me. They did the inspection of the vehicle and went into the office, I kept on waiting thinking that they will be providing me the receipt. But after 10-15min when door was opened by someone - then same morning associate came and asked what do we need. I told him that I am expecting the receipt and I am being helped. He said no one is helping me as the associate who was inspecting is is on call attending another associate. This was shocking I have been waiting for 15 min already - another shocker was they charged me $10 as they said the fuel was little less than F but more than in the morning.
I told the associate that why I am being charged - I drove 15 miles, have the receipt of refueling more than what i consumed. He said he will check it and went out with an attitude. I told him its not a matter of $10, its credibility of your company having so many credentials put up on wall. He checked and said it is low. He didnt entertain at all. I also did not push much but felt bad on customer service and treatment. Unsure what can be done but felt that we are being cheated as they donot have standards before and after service.
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May 2024 by Joseph Cooper
Called the Hershey number, which indicates online as "Open". Set an appointment with the person who answered to have a wiring harness installed. Came time to go to the appointment palnning to go to the Hershey location. Called on my way to make sure that is where it was. The person thay answered (long story short) says that the Hershey calls are being forwarded to their Middletown location, and that is where my appointment is. No one in any prior conversation indicated that I was not talking to Hershey, and as I had planned my day around this appointment... A MAJOR INCONVENIENCE IN MY DAY / WEEK as I had planned to get this installed in time for other issues. Now I have to reschedule everything for another day. Communication is lacking.
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February 2024 by Jennifer Brown
Staff here is amazing very helpful and kind
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January 2024 by Topper Services
Drove 16 hours yesterday, unpacked my U-Haul trailer this morning and returned it to this location. The return experience was super painless and I was in and out in less than 5 minutes. Overall a great experience in my books.
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December 2023 by Angel Arias
Clean out the truck and they still charge me the cleaning fee. Hang up the phone when asked about proof. Very unprofessional Will never rent from this place ever again
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November 2023 by Barbie 4ever
Great customer service
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August 2023 by Stephen Longa
Great Service!
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June 2023 by Barry B
Overall good service and friendly. Had issue with being double charged at first but called them and they fixed it right away. I would use them again. Make sure you know when it is due back, not when they close
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June 2023 by Barry Butina
Overall good service and friendly. Had issue with being double charged at first but called them and they fixed it right away. I would use them again. Make sure you know when it is due back, not when they close
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February 2023 by B Sutter
Nice staff. Clean vehicles.