Verizon, specifically the Russel Cellular location in Mill Hall, is known for its exceptional customer service. Many customers appreciate the staff's attentiveness, as they listen to needs without pushing for unnecessary upgrades. The team, including staff members like Cody and Andrew, is recognized for their professionalism and expertise. They provide clear explanations and support, especially when customers are unsure about their options. Cody has been praised for his quick and effective assistance, helping customers resolve issues such as broken screens and phone upgrades. He ensures that customers understand their plans and options. Andrew is also highlighted for his willingness to assist, even staying after hours to help transfer data to new devices. The store has received positive feedback for handling miscommunications effectively and making customers feel valued. Although it may not be the closest Verizon store for some, many customers express a strong preference for returning to this location due to the friendly and knowledgeable staff. Overall, the Mill Hall Verizon store stands out for its commitment to customer satisfaction.
Had a good experience. Had a wonderful sales person who answered all questions that I had. Updated my new phone and even helped when I returned with questions.
August 2025
The Russel Cellular / Verizon in Mill Hall, offers the best customer service of any other Verizon store I have ever been to. They listen to what your needs are and take care of them without trying to up-sell.
July 2025
Great service, staff friendly and very professional!
