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January 2024 by Albert Jones
Ask for Kate Smith...
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August 2023 by DaEnemy Soul
The young woman that help me was great! Very nice people!
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August 2023 by Joshua Hudson
I came in to investigate our families account and see if there was new options available for my grandmothers concern. I spoke and worked with Cody who was incredibly patient. He informed me that we were on an old account setup and gave me all the information to relay to her over the phone. I then called her and provided all the info of what we had, she had more questions and Cody did everything but take the phone and speak to her himself in answering her concerns. In the end she went from wanting to change our provider to paying off 2 phones, swapping us to an unlimited plan, decreasing our bill and upgrading our third phone to an s23+ with several accessories.Keeping a 5 because the customer service was so good, but I was incredibly unhappy that Verizon forces a 40 dollar transfer fee from devices when they upgrade.
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July 2023 by Crystal Kehoe
Employee was rude as soon as we walked in the store. Will never go back.
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July 2023 by Crystal Tressler
Employee was rude as soon as we walked in the store. Will never go back.
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May 2023 by christene lee
The woman that helped me set up my phone was polite. I had my new phone set up in no time. She was awesome at her job.
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March 2023 by Seelenverkaufer
Other reviews aren't lying. These folks were downright rude. The one woman was arguing with my wife about her phone, the thing didn't work, there was nothing to argue about. If you're a Verizon customer or would like to become one, try a different location hope its different employees.
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September 2022 by Nathan Bow
Worst experience I’ve had in a cell phone store, i was met with attitude and judgment as soon as I walked in. They did not help me and honestly seemed to not want me there. Will never go back, cricket was next door. They took care of me 10 times better than Verizon ever has and their service is better.
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March 2022 by Amber Biddle
I’ve had some mixed experiences with this Verizon store over the years but Kate worked with me today to upgrade my phone and she was phenomenal. She was super helpful, knowledgeable, and personable. The process felt like it was done in no time at all. Truly great service.
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February 2022 by Buck Schmidt
Very helpful took every bit of time and went over every option to get me what I wanted at the best price. Great experience!
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February 2022 by Ethan Moore
Very polite and easy to talk to, really appreciate that she listened and helped me with exactly what I came in for.
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January 2022 by Tim Meyer
What a great experience. Didn't expect the service and advice that I had. Didn't walk out with a product that was not what I truly wanted. No high pressure sales pitch, just good customer skills on there part. I would rate the 3 employees that helped me, very knowledgeable on there products and services. Thank you so much.
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January 2022 by Jon Guizar
Mike is the best!While the store does a good job and I give them an 8/10 for service and availability as well as technical knowledge, Mike Shoemaker is the reason I am there. True concierge service and a great working knowledge of their products.Thanks Mike !!!!
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December 2021 by Abby Cummings
Very kind and professional staff! Kate was phenomenal - she made a not so fun experience of having to visit a cell phone store into a very enjoyable experience. She explained things very well and was an absolute joy. Nova and Lacy also helped us and were just as great!
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December 2021 by Robin Lavrich
Fantastic support and knowledgeable employees! ‘Kate’ was awesome! She went above and beyond to make sure both my new phone and watch were functioning correctly! I recommend anyone needing phone/tech support go visit Russell Cellular!
