Verizon, specifically the Russel Cellular location in Mill Hall, is known for its exceptional customer service. Many customers appreciate the staff's attentiveness, as they listen to needs without pushing for unnecessary upgrades. The team, including staff members like Cody and Andrew, is recognized for their professionalism and expertise. They provide clear explanations and support, especially when customers are unsure about their options. Cody has been praised for his quick and effective assistance, helping customers resolve issues such as broken screens and phone upgrades. He ensures that customers understand their plans and options. Andrew is also highlighted for his willingness to assist, even staying after hours to help transfer data to new devices. The store has received positive feedback for handling miscommunications effectively and making customers feel valued. Although it may not be the closest Verizon store for some, many customers express a strong preference for returning to this location due to the friendly and knowledgeable staff. Overall, the Mill Hall Verizon store stands out for its commitment to customer satisfaction.
Jillian helped us and was great... she was pleasent to work with
July 2026
The manager was fantastic, very thorough and attentive. Super happy with going there! My upgrade was fast and easy . Love my iPhone 17 .
June 2026
We were taken care of in a good time. There were three of them all did a great job in helping my son and I out.. plus my son ended up with a smart watch..
