The UPS Store #5820 in Monaca is a locally owned and operated business that offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, shredding, and faxing. Customers appreciate the friendly and helpful staff, especially Alex, who consistently provides attentive and positive service. He is praised for his patience, accommodating attitude, and going above and beyond to assist with various needs, such as scanning documents and ensuring customer satisfaction. Even during busy times or when facing technical challenges, the staff remains calm, kind, and dedicated to helping each customer. The store’s employees are noted for their courteous and welcoming nature, making each visit a pleasant experience. Customers also highlight the store’s ability to handle complicated print orders and technical issues effectively. Overall, the store receives high praise for its excellent customer service, helpful staff, and convenient services, making it a reliable choice for shipping, printing, and other business needs. Visitors are encouraged to stop by and experience the friendly atmosphere and professional assistance at this Monaca location.
The service at this site is phenomenal!!! I am elderly & unsure of properly sending my packages & they are always more than happily willing to assist me, all the while being extremely courteous & professional!! Excellent site!!!
June 2025
I had the best experience here with a complicated print order. They went above and beyond to get things printed for me and I couldn't have had a better experience. Thank you!
April 2025
Fantastic customer service at Monaca, PA (store #5820). First time dealing with them, by phone and in person, 2 days in a row. Friendly, helpful, and courteous! Highly recommend! Ty!!!
