The UPS Store #5820 in Monaca is a locally owned and operated business that offers a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, shredding, and faxing. Customers appreciate the friendly and helpful staff, especially Alex, who consistently provides attentive and positive service. He is praised for his patience, accommodating attitude, and going above and beyond to assist with various needs, such as scanning documents and ensuring customer satisfaction. Even during busy times or when facing technical challenges, the staff remains calm, kind, and dedicated to helping each customer. The store’s employees are noted for their courteous and welcoming nature, making each visit a pleasant experience. Customers also highlight the store’s ability to handle complicated print orders and technical issues effectively. Overall, the store receives high praise for its excellent customer service, helpful staff, and convenient services, making it a reliable choice for shipping, printing, and other business needs. Visitors are encouraged to stop by and experience the friendly atmosphere and professional assistance at this Monaca location.
Alex had me in and out in less than 90 seconds. A model for ups to try and emulate.
June 2026
Alex went above and beyond to help resolve an international shipping issue.
May 2026
I mainly use this store for Amazon returns but they have always been happy to help, quick and extremely personable when needing anything additional or help. They have also added another Amazon return kiosk which is extremely helpful.
