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September 2025 by debra wiech
The service at this site is phenomenal!!! I am elderly & unsure of properly sending my packages & they are always more than happily willing to assist me, all the while being extremely courteous & professional!! Excellent site!!!
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August 2025 by Carrie Parr
They are so nice and pleasent and efficient!
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August 2025 by Karen L
Thanks Alex! It was the 2nd time that he had assisted me with something. This time, I needed all the pages of my mother‘s passport to be scanned as pdf and then sent to my email. I remember this guy, I never forget staff who are attentive and with a positive attitude. He was very patient and provided awesome customer service, as usual. And this time, I asked for his name. Yes, UPS do provide scan to email service! Very convenient! Thank you UPS.
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August 2025 by Paula M
I would like to commend Alex on the great service he always provides when I come into the UPS store in Monaca. Over the last several months, he has been always helpful, pleasant and very accommodating - beyond what I would expect! There have been times when the line is out the door, but he never loses patience and shows each customer the attention as if they were the only one in the store. He is an asset to this establishment!
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August 2025 by Carol Evans
This is the absolute worst UPS store I’ve ever gone to the staff is extremely rude. I would just left the store today and I confronted his rudeness. I was simply trying to get something printed and he took four people Fire beware terrible store terrible terribleahead of me while I was standing in line so when I brought it to his attention, he got nasty with me. I mailed something from this place to return to Amazon and they put the wrong return label on my package and it got sent elsewhere and I ended up losing over $200 from the store. Do not use the store. They’re terrible. I returned a motor for a boat to Amazon and they put the wrong label on. It cost me a fortune and there is nothing I can do about it, and they refuse to take responsibility.
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August 2025 by Sherrill Anne Miller
I received poor customer service from an associate at the counter who didn't even notice that my very small box was going to be charged $102 just to go to Chicago area from Monaca which was Ludacris because it shouldn't have been more than $10 which i sent fedex for $10.50 when I called to attempt to explain this to the manager he was rude to me on the phone and told me never to come to the store again which I will never go to the store again don't go here they suck
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August 2025 by Bernard Laird
Not helpful at all. Owner/operator was rude and did nothing to solve my problem.
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June 2025 by Stephanie
I was there on a Sunday afternoon about 30 minutes before the store closed. The lady that was working was very friendly and patient with me when my barcodes weren’t scanning properly (this was my fault as they were screenshots and hard to see). I had 5 packages to send out. She tried a different scanner several times and the codes finally scanned. She had a line of customers to deal with behind me and was all by herself but remained calm and kind. I will definitely be back for any future needs!
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June 2025 by Jamie Deutsch
If you advertise a notary then you should have a notary
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June 2025 by Sierra Erkkila
I had the best experience here with a complicated print order. They went above and beyond to get things printed for me and I couldn't have had a better experience. Thank you!
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May 2025 by Michael Pahel-Wayne
Quick and easy. In and out.
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April 2025 by Linda Hall
Fantastic customer service at Monaca, PA (store #5820). First time dealing with them, by phone and in person, 2 days in a row. Friendly, helpful, and courteous! Highly recommend! Ty!!!
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April 2025 by Larry
Easiest, nicest process and staff...always quick and professional!! Nicely done.
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February 2025 by Ventis Telecom Consulting
I had an exceptional experience at the UPS Store in Monaca, PA! I was in a tough situation that was completely my fault, but the team went over and above to help me. Despite the circumstances, they remained patient, professional, and incredibly accommodating. Their dedication to great customer service truly stood out, and I couldn’t be more grateful. Highly recommend this location for their outstanding service—thank you again!
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February 2025 by Taylor Dean
Charged $2 for printing off 2 papers whereas that total would have been $1.15 at the Wexford location. The store is super outdated, none of the workers were in any type of uniform, and they were extremely unkind and unprofessional.
