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November 2023 by Darin Morgenstern
Absolutely great experience with the service department and discussions with Austin. Very transparent with all communications and excellent service.
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July 2023 by Duane Davis
Called several times. Never returned my call! I've owned 3 F150s and an Expedition. No more Ford's!
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July 2023 by Wise X-Runner
I dropped my van off for transmission issues, they had it for a month and never communicated with me once. When I got the van back it had more troubles than it did before. I took it back in, they've had it for a month now, still no one has communicated with me. I am self-employed and am dependent upon my work van to get from point A to point B with my ladders and materials. After I get my van back I will never come back here again, and I would advise other people to do the same.*Update- manager reached out to me and I was able to use my van until a new transmission was delivered. Transmission was installed and works perfect, warranty covered everything. Thank youService: Transmission
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May 2023 by Verrona Gibson
My front passenger tire pressure was low, so I put air in it! Next morning I wake up to a message (my car lets me know if there are any problems) that my tire pressure is low again. So I put air in and proceed to MONROEVILLE DAY FORD. When I arrived Cody the Service Advisor asked me what I needed. I told him my situation, (not aware that the service dept. closes at 5pm) Cody suggested I come back Monday, then he says wait one minute. He asked the mechanics if they could look at my tire. Now I understand that it is time for them to get off, so I wasn’t getting my hopes up! But there is one mechanic who stepped up and said I’ll take care of you! THANK YOU KYLE!! He put on his save the day cape and came to my rescue! This is why I’m a Monroeville Ford Customer for life! The Care, Consideration and Excellent Service I receive has never changed!!!????????
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January 2023 by Mark Torbic
After a 2 month wait, my 2018 F150 transmission was finally replaced, and my truck was repaired by the shop. I know that doing business right now can be frustrating for both the service department and the customers, but given the current supply chain issues going on throughout every industry, all you can do is be patient. To say Monroeville Ford, my service advisor Rich and the GM went above and beyond for me is an understatement, and it was most appreciated. My advice for any customers is to be patient , ask questions, and once the parts are recieved younwill recieve excellent service from their technicians they have working there.
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December 2022 by Gino Cichinelli
I called over 20 times for 2 days straight and not one time did they pick up the phone. Left multiple messages and not one time did they call back. I literally had to drive there and talk to them in person to find out what was going on with my vehicle after they had it for more than 4 days and never reached out once to let me k ow the status!!!! It is absolutely the worst service department I have ever dealt with. NEVER TAKE YOUR VEHICLE HERE!!!!
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November 2022 by Sarah Morgan
Very poor at communicating. Barely pick up the phone and never return a message. Felt like I had to beg to get my car back. Avoid unless as a last option.
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October 2022 by T. Fitz
Had appt scheduled for oil change and tire rotation on a Saturday. I was told they were short staffed when I arrived, 30 min earlier than scheduled and still waited for almost 2 1/2 hrsService: Oil change
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October 2022 by Dawn Farmer
I have been calling and leaving messages about a part for a recall. No one answers the phone or returns messages. One of the worst dealer ships I have ever bought a car from. Would not suggest buying anything from them.
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August 2022 by Ellie Hempel
On Wednesday,Aug.10, I waited for vehicle to have an oil change. The technician discovered a minor oil leak and transmission fluid leak. I appreciated the discovery and needed parts were ordered. I’ll return when notified of the delivery of parts. I was kept informed of every stage thru completion and prices as well. This was appreciated too. I had a very good experience this visit and will plan on continuing to use this service/dealerService: Oil change
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August 2022 by Peter Beam
The service was very good! On a busy day I was done in less than an hour! The service people were kind and helpful ! I can’t wait to have my F150 fully detailed next Thursday!Service: Oil change
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August 2022 by SONNY NGUYEN
Take 2-hours for an oil change and I have an appointment. This is too long. Also expensive, almost $100 for an oil change. I have the battery replaced in two key fobs and I was charged $52 for them. These batteries cost around $5. Didn’t realize I am getting charged $45 to replace the battery in the keys. This is insane.Service: Auto maintenance
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August 2022 by Lisa Pyles
Mr Corbett was very curtious and pleasant to deal with. Your service department was very efficient and quick. I had a recall to be checked. Every time I needed auto service Day Ford is my choice. I am on my second automobile from Day Ford.
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August 2022 by Eric George
When I bought my 2017 Taurus, I also bought the lifetime Works oil change & maintenance package. With the miles I put on, I’m in their shop pretty regularly to use those oil changes, as well as other standard preventative work. These folks are all top-shelf, & it’s always a pleasure doing business with them.Services: Wheel alignment
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August 2022 by Linda Mendez
This is the 2nd time I've gone to this dealership and both times they still have not resolved the issue so I am not happy with the service ! A carwash is not going to make it ok!! It's a 12 hour job under warranty that I believe they just do not want to deal with in honoring the warranty for it in my opinion!Service: Air conditioning
