#1 Cochran Ford Monroeville Service Center is a committed team of Master Certified Technicians who stay current on procedures and equipment. The staff has extensive experience and training, delivering model service for Ford vehicles that customers can count on. The service center provides excellent service, with care and consideration that has never changed. Technicians are thorough, discovering issues like minor oil leaks and transmission fluid leaks during routine service. Customers report very good service with kind and helpful service people, sometimes completing an oil change in less than an hour even on a busy day. While supply chain issues can sometimes cause waits for parts, the service department and management go above and beyond for customers. They keep clients informed at every stage through completion, including prices. Once parts are received, the technicians provide excellent service. The team is known for stepping up to help, with mechanics offering to assist even at closing time. Patience is advised, but the dedicated service ensures customers remain loyal for life.
Absolutely great experience with the service department and discussions with Austin. Very transparent with all communications and excellent service.
October 2022
Had appt scheduled for oil change and tire rotation on a Saturday. I was told they were short staffed when I arrived, 30 min earlier than scheduled and still waited for almost 2 1/2 hrsService: Oil change
August 2022
The service was very good! On a busy day I was done in less than an hour! The service people were kind and helpful ! I can’t wait to have my F150 fully detailed next Thursday!Service: Oil change
