Metro by T-Mobile in Monroeville is known for its friendly and helpful staff. Customers have praised employees like Mariam for her exceptional service during activation, noting her positive attitude and patience even in a busy store. Aziz also received high marks for his professionalism, kindness, and willingness to listen, making customers feel valued. Mohamed, from a nearby Metro PCS location, was described as helpful, courteous, and quick to assist, highlighting the importance of such employees for customer retention. However, service quality can be inconsistent, with some customers experiencing spotty coverage depending on their location. Despite this, the staff's dedication and customer-focused approach stand out, creating a welcoming atmosphere. Customers appreciate the staff's efforts, though some find certain fees, like a $40 transfer charge for a non-purchased phone, a bit steep. Overall, the store is recognized for its attentive employees and commitment to customer satisfaction.
Employee working was very nice and friendly however service is spotty at best. I live in the 15613 zip code and camp is in the 15759 zip code and we don’t get great service at either place.
September 2022
The employee that was working that day was very adequate and polite
March 2021
I receive the best service when i need repairs,adjustments and other knowledge pertaining to my cellphone.Including the best cell phone available for me.
