United States Postal Service
Post Offices,
Shipping CentersHours:
435 S Cascade St, New Castle PA 16108 Hours
About United States Postal Service
This United States Postal Service location at 435 S Cascade St is a reliable and generally positive post office. It is part of the USPS, which delivers to every residential and business address across the country, managing over 30,000 retail locations and processing 47 percent of the world’s mail. Customers appreciate the friendly and helpful staff, with some praising clerks for their professionalism and kindness. The staff is often organized and willing to assist, even during busy times. The post office successfully handles package retrieval and resolution of delivery issues, with employees like Tyler demonstrating helpfulness and courtesy. However, there are occasional problems, such as packages not being left in mailboxes despite requests, which can cause inconvenience. Some customers also mention that mail sometimes gets lost or not scanned properly, and rates are rising, which they feel impacts service quality. Despite these issues, many customers find the staff to be pleasant and appreciate the effort to make the experience better. Overall, the post office is a dependable place with friendly service, though it faces common postal challenges.
Most Recent Reviews
October 2025
Good experience, I had mail on hold for 3 weeks and received hold mail when I returned, thank you for your service. 5 stars, thank you.
September 2025
Its impossible to get a hold of anyone in the building. I haven't been receiving my mail for several months.
September 2025
Nothing but great experience every time I come here. They're very nice and helpful.
More Comments(48)
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