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August 2025 by Mike P
The woman with the tattoos and the older man are both great workers
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January 2025 by E.J. S.
Confusing signage, understaffed and not very knowledgeable. It was cheaper, faster and easier to go to UPS
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August 2024 by Jaimie George
Over a 14 minute wait while they searched for a missing package for another person, who they ended up sending away without resolving their issue. They need to get another employee at the counter.
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July 2024 by John D
Terrible service
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May 2024 by Phillip Hazlet
Amy and Amanda were fantastic in helping me navigate a damaged package with missing contents. Friendly and helpful attitudes helped mitigate a bad situation. It felt like they cared and weren’t just going through the motions of their jobs. If I at all took it out on you, I’m sorry. I tried not to, and you don’t deserve that.
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May 2024 by Hailey Renee
This is the second time my package has been lost in the mail. Deliver the packages that’s what your paid for not to steal our packages.
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May 2023 by Eridu Sirius
Gorgeous beautiful old building
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April 2023 by Slade Wilson
Front desk lady rushed me out of the post office before I even gave my tracking number
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February 2023 by Christian A
This post office is generally okay. But there is one worker there who is unnecessarily rude to me every time I stop by to drop off a package.I absolutely recommend using a different post office if possible.Also they never have enough workers staffing the counter.I have zero complaints about our mail delivery though. The delivery people are always polite and efficient, even in the worst of weather.
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January 2023 by Irina Ivanova
I guess, it’s the best office! Thank you so much! For 6 years never seen any problems. Everything is very fast! People are so nice every time! At busy Christmas time (and snowfall) they work so hard and delivered gifts at time. It’s like miracle. Thank you
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December 2022 by Anna Nilova
I really liked my experience here. I had a difficult situation with shipping but Jana helped me so much. She was so polite abd friendly! Jana is the best, wish you luck! Excellent service!
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October 2022 by NO REG LOL
Package was canceled over interference by a animal my neighbor Doesn’t own one nether do I this is the second time this has happened and I bet it’s the same lazy overpaid worker
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September 2022 by Dee (Ariella)
Always have good service when I need to use the post office. Haven't had a problem so far.
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September 2022 by Ray Butler
It's hard to describe the incompetence of this Post Office. My mail is routinely delivered to my neighbor's houses and their mail is delivered to mine. We've just dealt with this for years becoming each other's secondary postal carriers. The carriers have a past propensity of listening to their earbuds and not hearing dropped letters (which I've found on my steps on several different occasions), misdelivered mail, and speeding through our streets.Recently I had a package which was not delivered but tracking showed it was... First I spoke with my carrier who said he wasn't working the day of my delivery. After I told him HE was on video delivering 2 letters but no package, he told me to go to the post office to inquire.I went to the New Kensington Post Office on several occasions where they forwarded my concerns to Tim (the "supervisor"). Tim never called me back so on my 3rd visit I requested to speak with Tim face-to-face. The GPS on the tracking showed it was delivered to the wrong street (big surprise) and he just pretty much shrugged his shoulders and said packages get misdelivered all the time. I told him I was tired of coming over here complaining with no results and his response was "Well, then don't come over here!". I'm sorry, is there another option other than my local Post Office to get my mail delivered?!Tim's lack of customer service and lack of concern epitomize characters we see on shows depicting postal employees as completely incompetent (Cliff Clavin and Newman from Seinfeld come to mind).New Kensington does have excellent workers at the window (like Jana) but the people in charge (Tim) are a little too comfortable in their job security to care!You have to leave at least one star or else I would have left ZERO for this review.
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May 2022 by britt jewart
Worst post office experience. Never deliver packages. 9 times out of 10 i get a notification that there was no access to my mailbox to deliver or incorrect address. My mailbox is on the street never blocked my road i live on is never busy. They deliver my packages to the wrong address. Every time i call they claim that it’s the first time they ever heard i had issues.
