“This store has, by far, the best sale people and customer service that I have ever experienced with AT & T, and I have been an AT & T customer for a VERY LONG TIME.”
10AM - 6PM
348 W Dekalb Pike, King of Prussia
Mobile Phones
“Jillian, was a miracle worker. She was able to transfer data from a cracked screen on motorola flip to the new phone. I couldn't be more happier, she was knowledgeable and a true professional .”
“What a refreshing experience! I had 2 visits to this Verizon location and both visits had amazing customer service. Jared was very helpful and patient with all my questions. He was knowledgeable and professional. Highly recommend this location!”
“Amazing customer service every time I have been there! Joseph helped me this morning solve 10 different problems with kindness and a lot of patience! He even saved me money on my bill! HIGHLY RECOMMEND!”
“Brian was super helpful and kept me within my budget for a new phone and plan. Even stayed after hours so I didn’t have to come back the next day. Great customer service.”
“⭐⭐⭐⭐⭐
Excellent Service from Kenyatta at Verizon!
I recently visited the Verizon store and had the pleasure of being assisted by Kenyatta. From the moment I walked in, she was warm, professional, and genuinely helpful.
Kenyatta took the time to listen carefully to my needs and explained all my options clearly without any pressure. She was incredibly knowledgeable about the plans, promotions, and technical details, which made my decision-making process so much easier. Her patience and friendly demeanor turned what could have been a stressful visit into a smooth and positive experience.
Thanks to Kenyatta’s expertise and excellent customer service, I was able to resolve my issue quickly and even upgraded my plan with full confidence. She went above and beyond to make sure everything was set up correctly before I left.
If you’re looking for outstanding service at Verizon, I highly recommend asking for Kenyatta. She truly represents the best of what customer service should be — kind, competent, and caring.
Thank you, Kenyatta! Keep up the fantastic work! ?”
“My iPhone 15 pro’s battery sadly died after 15 months unexpectedly and I was not eligible for an upgrade. As a full-time working mom, being without a phone is a nightmare. Jahmere helped me through all the hurdles I had to overcome with a dead phone to creatively solve for my issue. I greatly appreciated his help.”
“Bobby helped me and my mom set up an appointment and went over everything and took so much time with us. Originally I was just gonna get a new phone for myself and did not know my options and he went above and beyond to help me and my mom understand the best options and differences between plans and took extra time and patience explaining how our new phones would work and helped us with the best pricing options. He was incredibly kind and knowledgeable, and very generous for staying an hour past closing when he didn’t have to, to inform us with updated information and what would be the most appropriate and cost effective options. He even helped my mother understand and work her new iPhone better than I could have ever helped explain. I highly recommend seeing him and this location! Thank you Bobby for all your effort and hard dedication, you are very appreciated! If I could give more than 5 stars I would, he was so informative!! Thank you so much!”
“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“I just got a new phone at this store over the holidays with the family. Usually a dreadful experience was made very easy by the whole staff there. It was quick, informative, and even fun! I’d go back.”
“Absolute lifesavers!
My iPhone 15 Pro was completely bricked (grayed-out Wi-Fi and stuck on an endless loading screen). Every shop I called in South Philly told me it was a dead motherboard and not worth repairing. They told me to go to this spot in Upper Darby instead.
I dropped it off, and they had it fixed in just one day. It turned out to be a deep iOS software issue, and they only charged me $20! Incredible honesty and amazing service. Don't waste your time anywhere else—go here first!”
“Marc was great work with. I hate getting new phones but he was very helpful and made the process really easy. I accidentally deleted all of my text messages the following day and he helped me restore them. I watched him interact with some older customers as well and he was very patient and kind to them through their phone issues. Highly recommend this location and Marc in particular.”
“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”
“I am an elderly woman who recently sought help with purchasing and setting up a new iPhone. A Verizon rep named George provided the kind of help and support that made my experience very positive. He is truly a credit to Verizon!!”
“During my visit at the AT&T store in Brookhaven. I was helped by Caleb. Caleb was very professional and helpful. Also very patient with all my questions. He was helpful and insightful. I would refer him to anyone and definitely would use his assistance in my next time in the store. Five Stars for Caleb.”
“Had my cell phone repaired here, tech repaired my phone about 10 minutes and it only cost me $15 dollars and I was out of there in 15 minutes tech was very good fixing my phone in a timely manner, and the cost was very affordable all around great experience.”
“The best mobile store ever no lie. I drive 45 minutes from Medford here. They never disappoint phone others stores don’t have they alway have. Get here you won’t be disappointed ask for Sunny!”
“Hakeem did an amazing job in assisting us upgrade our phones. He was very personable and efficient. It’s hard to come across great customer service these days so it was refreshing to work with him.”
“We had a great experience at this phone store today! We purchased a new SIM card and phone plan, and Ram was incredibly helpful throughout the whole process.
He was very patient, professional, and took the time to explain all the plan options clearly. There was no pressure at all — he genuinely helped us choose the plan that best fits our needs. The process was smooth and efficient.
Thank you, Ram, for your excellent service! Highly recommend this store and definitely ask for Ram if you visit.”
“I want to express my deepest appreciation to Alim and Phil. I came into the store with a lot of anxiety relating to transferring my work phone number to a personal number and getting a new personal phone. They were extremely understanding, compassionate and helpful in working with me to achieve this every step of the way. They are extremely patient and truly provide the best customer experience I have ever experienced. I felt that they had me covered every step of the way. They are absolute experts technically and approach customers with compassion. You are very lucky to have such top notch employees and I am now a new and proud AT and T customer for life. Thank you from the bottom of my heart to Alim and Phil. Fern”
“I was in need of a new cell phone. My brother referred me to Mr Sayd. I was very well cared for by Mr Sayd. He was very informative, patient, and knowledgeable of the product I purchased. Mr Sayd, walked me through the process and if I had any problems to contact him. Great customer service. This store does need help because everyone is giving there full attention to the customers. Thank you”
“The young lady who works here has been a great help! I upgraded my phone on 12/24/2024, and she transferred all of my information. She is very knowledgeable, helpful and kind!”
“Went from 5 stars to -1. Went into this store today and tried to change my pin. Manager she identified herself as is very rude and unprofessional. Since I don’t know her name — black woman with red hair. I’ve dealt with the previous manager and every store associate her has always been helpful. When I asked her for her name she refused murmullé times to provide it and said “I don’t need it”.
This person should not be in any position of leadership. Disappointing and I will me making a complaint to the BBB
Update: My review from earlier you can disregard. Daniel the Manager and Chris are wonderful, and the complete opposite of the previous negative experience I’ve had this location. With Dan in charge, the store vibe is positive, , professional and both Chris and Dan go out of their way to help you.”
“I’ve found this place through Google and happy that I did as I was initially unaware of this establishment. I brought my phone in due to my screen not working. Upon meeting the owner, he is very pleasant, professional, and informative. I then left my phone with him in hopes of fixing it. Sadly, the issue with my phone was beyond their scope but I truly appreciate the honest effort in fixing it - as well as the owner not charging me (not even for labor) due to being unable to fix the issue. I fully support any place that works with integrity like this. I highly recommend this place to anyone. The owner even recommended a place to me to help fix my now motherboard issue.”
11AM - 4PM
1936 MacDade Boulevard, Woodlyn
Mobile Phones
“This store is the best! Ahmed was so courteous and helpful. It’s nice to know there are still genuine people in our society. Thank you Ahmed I’ll definitely be back!”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
“Su was the best! I told her what I wanted to do and she had me in and out with a new phone and line in less than an hour. She answered all my questions with care! Thank you !!”
“Wanted to share a wonderful customer service experience I had today!! Kerry at the Verizon store on Ridge Pike was super! Very professional and willingly to help me!!”
“Thank you Mohamad! Loved everything about my experience at this Simple Mobile location. They had exactly what I was looking for at the most affordable price! Every one was very professional and knowledgeable about their products. Mohamad is super friendly and kind. Also, the process was extremely fast, not like other phone stores where you wait around for hours. I highly recommend this Simple mobile location, you will not be disappointed!”
“Mr Daryl is a wonderful person. He was v helpful and courteous. He took his time to solve/resolve my problems and issues patiently and professionally. He has lots of patience and good knowledge to explain and answer my queries and questions. I was happy to get tech help service from Daryl.”