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“Local people that talk to you and try to help you. The young men that filled my propane tanks were helpful, even coming to my car to get the tanks, very polite and did not act like I was bothering them like most other employees at other stores.i would recommend everyone to support this store. 5 stars +”
“Good selection, can usually find what I need. But I will echo the experience of others, not a great customer experience when you’re treated like a huge nuisance for walking in 12 minutes before closing. I was literally in and out of the door in two minutes, but was told by the man at the register to “hurry up“ three times while checking out. Front door was locked 7 minutes prior to closing time.I’ve worked retail, I understand the desire to get home promptly, but if you’re open for business there’s no reason to treat people poorly whether it’s 5 mins or 5 hours to close.”
“After years of trying to figure out how to get broken craftsman tools replaced I went to this ace hardware store. A young gentleman at the store showed me a scanable code taped to the counter. He scanned it into my cell phone and i went home filled at the form and sent it. Within 15 seconds i had a phone call from craftsman. I read the serial numbers from the tools to the person. Replacement tools are on the way! Thanks!”
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“Bruce, Evan and the gang ALWAYS make me feel like I am their only customer, and from what I see they do that with EVERYONE! By the time you factor in the 2 hours and the fuel cost it takes me to run to Dickson City or Binghamton, the time to load my trailer and wait my turn in line to get close, fight traffic etc, I actually save money buying at Nicholson Lumber. I like the fact that they can deliver instead of me hauling a trailer on a 30-40 minute trip.”