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April 2024 by kickitupnick
Good luck getting through on the phone. 20 minute hold times
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March 2024 by Ordello Veradel
Giant Eagle Pharmacy has provided me with the most consistently bad experience of any establishment I've ever sought services from. Some of the employees are friendly but others are downright grouchy and make you feel like you're inconveniencing them by asking questions or trying to get issues sorted out. Constant hassle even when getting basic medications filled, the notifications never work right despite me making sure they had the correct number, and they moved the pharmacy to the back corner of the store. Oh and then they closed the pharmacy entrance to customers... this is just to name a few grievances.A few months ago I switched all of my scripts to another pharmacy in the Irwin area and I cannot believe that I dealt with GE for so long. I'm blown away that I'm actually able to get my prescriptions filled without having to sort out multiple issues or be told that I need to come back later nearly every time I get one filled. I got exactly what I deserved for putting up with this place for so long just because I didn't want to go through changing pharmacies.Do yourself a favor and look to one of the many other pharmacies in the area if you are looking to get prescriptions filled.
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March 2024 by Al Kay
I am a frequent customer of Giant Eagle Pharmacy, and I must say, my experience exceeded all expectations. Despite noticing a few recent 1-star reviews, I can confidently say that all my encounters are nothing short of exceptional.From the moment I walk in, I was greeted warmly by the staff, who were not only helpful but also incredibly respectful, understanding, compassionate and courteous. It's evident that customer satisfaction is a top priority at this pharmacy.What truly stood out to me was the level of care and attention to detail provided by the staff. They went above and beyond to ensure that all my needs were met, even going the extra mile to address any concerns I had. Their professionalism and dedication to serving their customers were truly commendable.Overall, I couldn't be more impressed with my experience at Giant Eagle Pharmacy. It's clear that they take great pride in providing outstanding service, and I would highly recommend them to anyone in need of pharmacy services. Keep up the excellent work!
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March 2024 by Alice McNutt
Occasionally gives you the correct medication on time. Sometimes they roll out the big surprises and hit you with a hassle-free experience but they like to save this one for special occasions.
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February 2024 by Shereef S
20 mins plus phone hold time and if they don't like your request for whatever reason they'll just hang up on you. No one answers the phone properly it's always a yell giant eagle kinda like what do you want! I understand everyone and their mother in this unfortunate industry is short staffed but if I put up with your hold time least you can do it take the time if there is an issue with the Rx take an extra min to explain instead of hanging up to take the next call.
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January 2024 by Bethany Rayman
Probaly hands down the worst pharmacy around. 15 workers laughing and running around but don't know how to answer phones. ?
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October 2023 by Jim Rafferty
I was diagnosed with covid. My PCP phoned in a prescription for PAXLOVID, the medication for covid-19. The pharmacist refused to fill the prescription because they don't have a drive-thru and recommended I contact the Giant Eagle in Herminie. They don't have a drive-thru either.Long story short, I had my PCP phone it into Walmart who had it ready in 5 minutes.I've had countless problems with Giant Eagle Pharmacy and will no longer use them again
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October 2023 by Bill Vasy
The employees in the pharmacy are very helpful and do an excellent. Only wish the store would allow people just getting a prescription filled allow people to enter and leave at the entrance buy the pharmacy. Instead of walking thru the store.
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February 2023 by Lexi Stiffler
There is no outlets in the dining area. I needed to plug my computer in and had to plug it in by the microwave and leave it till charged enough to bring it back over. Wasting my day of getting things done.
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December 2022 by Robert Randolph
This pharmacy is a joke! The manager is rude and the young blonde girl is obnoxiously loud and not funny at all even though she seems to think she is! Every time I have gone there the white coats seem to be having a grand ol time while some of the girls in the black coats up front are running around doing everything! You might want to get you manager in check . While waiting on my medicine I watched how she treats some of those girls and is disgusting, while they laugh with the loud mouth. I have since moved my medicine to another store
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November 2022 by Autumn Ellis
The staff is friendly and working very hard but you stand in line for a very long time.
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November 2022 by Rebecca Simmons (Reby)
I have been sitting on hold trying to get my prescriptions filled for 2 days now. Each time I am waiting on the phone for atleast 20 minutes. It’s sad when my doctors office calls me to say that I “should” be able to get my scripts ok… but that they themselves gave up after being on hold for a half hour trying to get through!!!! How do you do this to people??
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November 2022 by Rebecca Simmons
I have been sitting on hold trying to get my prescriptions filled for 2 days now. Each time I am waiting on the phone for atleast 20 minutes. It’s sad when my doctors office calls me to say that I “should” be able to get my scripts ok… but that they themselves gave up after being on hold for a half hour trying to get through!!!! How do you do this to people??
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October 2022 by Rick puza
Would you please answer the phone for one. 2nd you should have a handicapped entrance for this facility. Completely dissatisfied.
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October 2022 by Christina Felice
What should've been a 15min shooping Trip took 1hr 20min. Waited in the pharmacy line for 35minutes. Then I went to the bakery to place an order for my 6 year olds birthday and there was a sign up at 6pm that said " at lunch be back". I stood at the bakery for 30min then walked over to the deli and they paged a Manager. The manager never showed up. 15 additional minutes go by and the bakery lady finally arrives and her attitude was horrible, non apologetic and dismissive. Never again.