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“I wish I had gotten the name of the sales associate that helped me, but talk about a breath of fresh air! I received the most wonderful customer service. She literally picked out my new winter coat and I couldn’t be happier. Thank you!”
“Because of staffing shortage there was a sign advising of a temporary closure. I called and the sales rep answered. She allowed me to enter the store to pick up my order. I appreciate her service.”
“Although J Jill carries petites, at 4’10” I still cannot always find a good fit, but Pamela and her staff are wonderful and extremely helpful, and the store is always colorful, organized and attractive.”
“Customer service reigns supreme here.
The renovation was beautifully done, though I return again and again primarily to this location, because of the kindness and expertise of the employees.
I was shocked this time when I needed an item in a smaller size and Kelly, who was working in the fitting room, was able to order the item for me from her iPad in the fitting room.
I brought the item over so that she could see the information on the tag, and she replied that she had already looked everything up for me.
I was also very grateful that the woman who was out working the floor offered to go into the back to find me some items in different sizes as well.
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“The store is great. The store is stocked well considering the mall attached to it is very near the end of its life. Montgomery mall when I was a child had every store filled and busy and named brand.... to now few stores 2 of the 4 big dept stores attached are gone long time ago and it's dark and dreary .... very sad to see ....
Thank god Macy's still survives.”
“Ann Taylor is a great spot for stylish business casual clothing. They have a nice selection of well-made pieces that are perfect for work or professional events. Always find something polished and flattering here.”
“There were 3 staff members standing in a circle just talking to one another, not acknowledging the customers. The woman working the register was really nice and asked if I found everything, when I told her there were a few more things I could use, she instantly helped me and made the experience good.”
“I got a medium button down shirt that I had tried on in store when I was wearing sweatpants. When I got home and put jeans on I realized it was ill fitting and I needed a large. When I returned to the store later the size I needed was gone. Or so I thought. Not 1 but 2 associates went looking for the shirt in my size ( actually looking) and one found it misplaced in the women's section because it had an identical floral print as a skirt. They were so helpful both times and made the mess of a parking lot worth the visit.”
“The people who work there were very helpful but the cashier was a delighted respectful knowledgeable understanding person who loves people and love her job . I was blessed to have met her ,she's a prize to and for the company. God bless her.”
“Was here for almost 2 hours trying to find my bra soulmate. After countless attempts and failures, I finally found the one. The perfect fit. Amber brought it to me as if it was nothing, but I can safely say my relationship with bras has been changed forever. Throughout those tedious and painful hours, never once did her attitude change. She waited patiently with me, encouraging me to speak up if there was an issue, and that led to me meeting my one true bra love. I am forever indebted to Amber.”
“Shout out to James and Ian at the Montgomery Mall store who took a whole lot of time yesterday figuring out an online ordering glitch. They were diligent, creative and patient and were able to make things right for me. The definition of good customer service.”
“Miriam is wonderful!!! She really knows how to fit you with the best bra for your body type. She has infinite patience! She fitted me with many different kind ofbras and I settled on 2 bra types that fit perfectly, unlike others I had tried. I liked them so much that I bought 4 of each kind. The only issue I have with Soma is that you're not supposed to wear them if you return them. First of all I don't wear anything without giving it a quick wash. Secondly, you don't know if it's comfortable if you don't wear it. One wear and you will know. I am thankful that all the worked out, but I wouldn't have known if I didn't wear them.”
“Linda thr cashier was awesome. She was upset she had to try to sell credit cards, but when she told me I'd save 50% almost, I did it! I buy from Old Navy often so this will help me.”
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“This is the greatest boutique! The wonderful staff! The incredible selection of clothing! The combination of talented women who guide the customer into the perfect article of gorgeous outfits is a ‘win win’”