Talbots is a business where customer service reigns supreme and is consistently described as top notch, excellent, attentive, and super kind. The sales associates are noted for their kindness, expertise, and professionalism. They are helpful and not pushy, listening to customers' thoughts and concerns to provide truthful guidance. Employees are recognized for going above and beyond, such as offering to find items in different sizes from the back, checking on a distressed customer and bringing water, and using technology like an iPad in the fitting room to order items for customers. They also help with online orders and ensure customers have the correct sizes.
The store offers timeless clothing that is easy to accessorize and versatile for events. Associates help customers find great outfits, making them look good and feel great and even energized. The business works to ensure a fair experience, as when associates made a fair deal on a return despite strict terms. The shopping experience is made as easy as possible, even during circumstances like a massive renovation. Customers express that they will definitely return and continue to shop at Talbots due to this exceptional service.
I had an issue with an older gift card and they fixed it quick and easy without issue! They support diversity and have an amazing store with wonderful human beings that are willing to go the extra mile! Keep up the great work!
May 2024
I llove shopping here! And during my last visit Lynn was fabulous, making sure I was well taken care while browsing.
December 2023
Super nice staff. Went in to buy my mom a Christmas gift and they were very helpful and accommodating.
