RXO
Shipping Centers
Hours:
410 Crown Court Ste 400, Oakdale PA 15071
Hours
About RXO
RXO Logistics is a leading provider of last mile logistics for heavy goods in North America, handling an impressive average of 10 million deliveries and 500,000 assemblies and installations each year. While many customers report positive experiences with courteous and efficient delivery teams, there are notable concerns about communication and scheduling.
Some customers faced issues with missed deliveries and a lack of notifications, leaving them frustrated and waiting for updates. In one case, a delivery was canceled without prior notice, and customers had to reach out multiple times to reschedule. Although the rescheduled deliveries generally went smoothly, the communication process often fell short, with slow response times from customer service and difficulties in using the chat system.
On a brighter note, many reviewers praised the delivery crews for their professionalism and efficiency, citing quick removal and installation of appliances. Customers appreciated the thoroughness of the delivery teams, who went the extra mile to ensure items were properly set up and leveled.
To improve, customers suggested enhancing communication about delays, streamlining the rescheduling process, and ensuring delivery personnel are easily identifiable. Overall, RXO Logistics offers reliable delivery services, but addressing communication issues could significantly enhance customer satisfaction.
Most Recent Reviews
-
October 2026
The guys delivering our washer and dryer were professional, polite and efficient. They kept us informed during the day as to the time they would be arriving which was much appreciated.
-
September 2026
RXO provided an excellent delivery experience. The two-person team delivered my TV directly to the room of my choice, handled the delivery professionally, and were both friendly and communicative throughout the process. Everything went smoothly, and I appreciated their helpful, courteous service.
-
September 2026
The driver and helper acted professional, took care with my new LG appliance, handled it with care so it was not damaged bringing into the house, protected my flooring from scratches and leveled and tested the range. The app made it easy to track the delivery truck as they traveled to my location. Top notch delivery service!
More Comments(322)
You May Also Like
-
Oakdale, Pennsylvania
