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April 2024 by John G.
The sign says buy three bags of dirt and get 3 bags free product number 757861 .I go to check out and the lady said there already priced at 50 percent off. That not what the sign said very misleading very very very
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March 2024 by Kathryn Rausch
Never ever ever buy appliances nor a protection plan from Lowes. We bought an oven that broke within a year. Lowe’s outsources their repair work to a 3rd party vendor called Total Appliance Solutions that’s less than helpful. They showed up to our house for a minute, took a photo, and said they’ll try and get a new part within 2 weeks.. Not only that, but they have to try and repair the appliance 3 times before they’ll actually replace it which means you’ll be out of a working appliance for weeks/ months. I called Total Appliance and got an offshore resource who just read me prompts the whole time and didn’t actually listen to my concern nor connect me with management when I asked.
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February 2024 by mitesh patel
pathetic customer service. I bought refrigerator , washer and dryer in deal during X'mas deal. They said 21st Jan is delivery date. On 20th Jan - they delayed to 29th Jan , didnt inform us. We thought that will get refrigerator on 29th Jan. We did advance planning as we have to store my son's medicine in frozen section.On 28th Jan - we went to store . They said its back dated , now 24th april 2024 shows as TENTATIVE delivery date. They tried to convince us to buy something else. So, Lowes put us in that situation where we didnt have any option.We said no and next day we called for remaining items delivery as washer and dryer were available.They schedule a delivery for those 2 items after 2 days. On the delivery date- they cancelled my order without my confirmation. When we called up store - came to know that delivery team cancelled it because washer is not available. however, in the system it was showing its available.We went back to store to know the situation and found that washer is went to backorder and they dont have any tentative delivery date. Again they convince us to buy something else.They took our money and kept for around 45 days and delivered nothing.I sent email to leadership team, no help.I want to give zero '0' star but dont have option so giving 1 star.Horrible customer service. I decide Never ever to buy anything from Lowes store.
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February 2024 by Eric Warner
In search of specific hardware, namely nuts, bolts, and wall anchors, I visited Lowe's and found exactly what I was looking for. The store's staff members were amiable and accommodating, providing me with valuable assistance throughout my visit.
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February 2024 by Ocar King
When I bought a DeWalt 12 gallon vacuum at the Montgomery store, it turned out to be a used 9 gallon vacuum in the sealed box. Went to a closer collegeville Lowe's store to replace, I was refused. Drove further to the Montgomery store. They finally took the return. Pretty worrisome experience.
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February 2024 by Rebecca Devatt
I have ordfrom lowes plenty of time first time from this store though. I ordered a grill and it was scheduled to be delivered today but yesterday the day changed with no communication to let me know.i get issues come up but they should ha e checked to see if I was available Thursday before Changing days and turns out I am not I work so after calling the store yesterday and getting put on hold for over an hour and no one picked back up I was beyond aggravated. Today I called back finally got rescheduled for Saturday and the lady who helped me just says I don't know why but you are scheduled for Saturday now and I was trying not to blow up on her because it may have not been her fault so I politely say thank you for helping and have a good day and without a bye or have a good day she hangs up. I will not shop at this Lowes anymore
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February 2024 by Katy Mulhern
literally nothing but issues with this store! They initially sold us the wrong dryer. In fairness to them, they made the exchange for the correct dryer easy enough, but since then it has been a major hassle. I have called and emailed countless times to ensure both the new washer and dryer would come today to be installed and even spent 40 minutes on the phone yesterday after someone answered the phone as Random Zebra at Customers Service thought the put me on hold but didnt listened to their conversation for about 5 minutes before a lady got on the phone and went over every item number with me and assured me that all the items were coming this morning. Well they showed up without the dryer this morning. I called the store and was informed that the dryer wouldn't even be delivered to the store until Saturday, so they won't be able to get it to us until at least Tuesday of next week. My husband called back to confirm all the details and was told our whole delivery was complete including the dryer and was then told they could deliver the dryer Saturday morning??! This is ridiculous and so frustrating! Do better!
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February 2024 by Sharon Baumgartner
My husband and I went to the Oaks, PA store this evening to pick up a few items. John Savit was extremely helpful and friendly! He went out of his way - and out of his department - to help us find the right screws and washers that we needed for a DIY project that we are attempting to do. He even tried to understand my mixed-up descriptions of said project and still came up with the right items we needed! This man deserves a raise and a bonus just for dealing with us instead of turning tail and running for the nearest exit!
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February 2024 by Todd Cassar
They are trying to sell a 4ftx4ft piece of plywood at 4ftx8ft cost. When i confronted management (Rocco& Lauren) they were unwilling to change the price. I had to call corporate to get a gift card to make it right. They had poor customer service skills and should not be in management. All the customers around me were laughing at them.
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February 2024 by Vinny Venella
Home depot better prices
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February 2024 by Salvatore P Pantano
A good home improvement store. You should be able to find your home decorating items here along with the tools to install them
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February 2024 by Paul Friesen
Great customer service with the staff. I visit this location often to ask for advice and recommendations and they are always spot on. Just the other day the fella in the painting section gave some really good advice on the proper stain we needed. Overall very helpful and that's why we keep returning.
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February 2024 by Ruben Mendrano
Good place for household and construction items.
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January 2024 by Chris Jaccino
I will update this review once resolved but i purchased a dishwasher on November 25th, that was stated to be instock. I guess there was a mistake in the system and the insock item never was assigned to me. It has not been over a month, with multiple calls to the store (being told to be patient), and corperate without any resolve on when i will be getting this diswasher. Corperate Customer Service opened a case for me to track this issue to with the Store promptly closed saying they spoke with me and the issue is resolved. Which it has not. Lowes has already charged my for the installation and appliance without any confirmation of when i will recieve this appliance.The customer service from the actual store has left alot to be desired.
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January 2024 by David McDermott
Purchased items I needed.
