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December 2023 by Mary Rankin
I have had very poor customer service at the Smithfield branch twice now. Kathy is very rude . My husband is a long time customer of Community State Bank and he used to have great customer service at the Saxton branch but no longer lives in that area. If you're going to work with the public don't be rude...show some kindness.
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April 2023 by Stacy Harclerode
The people are great!!! The staff and tellers and bank itself are wonderful. The vendor who maintains the ATM is horrible. Always out of service or not able to print receipts. Please go back to having CSB maintaining the ATM.
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November 2022 by Abby Steward
Do not bank here unless you want to not have access to your money. They killed my debit card after sending my new debit card to the wrong address. When I called, they gave me an attitude and acted as if it was my call. Fair warning do not bank here.
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July 2021 by KAN Fam
Only orbisonia branch gets 5 stars for great customer support. N friendly staff.
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January 2021 by GrOG&G Chet Miller
I've been with CSB for six years the people are AMAZING but there bank is horrible. Constantly getting compromised, cancellation of my debit card without notifying me, ATMs are junk. If it wasn't such a pain to redo my direct deposit I would have left a year ago. Like I said the people are wonderful to work with but I'm not sure how much longer I'm staying. Constant hastle.
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April 2020 by Chet Miller
I've been with CSB for six years the people are AMAZING but there bank is horrible. Constantly getting compromised, cancellation of my debit card without notifying me, ATMs are junk. If it wasn't such a pain to redo my direct deposit I would have left a year ago. Like I said the people are wonderful to work with but I'm not sure how much longer I'm staying. Constant hastle.
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February 2020 by Seth F Gordon
My wife and I have been with Community State for many years. Very easy to work with and Bill Pay is user friendly. I would highly recommend!
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January 2019 by Philip Anderson
I still have this bank. They have always been good to me. I've had several loans thru them and still have checking. They have very kind tellers.
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March 2018 by Lauren Clark
Incredibly rude customer service! Had contacted online customer service regarding savings account. Received letter stating I had withdrawn on 2 occasions from my savings exceeding the limit within a statement period (6 times) and if it happened again my account would be closed. I had never received previous letters in the mail. Customer service contacted and was incredibly rude regarding, stating I had “been sent several†other notifications of which I never had received. I don't mind following the rules if I'm made aware of them! Horrible experience, Mount Union Branch.
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November 2017 by Jonathan Spriggs
Nicest home town bank to work with
