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“The manager Jennifer Storti provided my wife and I with excellent customer service! In less than 10 minutes she moved funds from an account that we were closing, opened another account with funds from another credit union (their rates were no longer attractive), and guided us through the various financial options. It was a pleasure working with her and would highly recommend the Kop branch!”
“Being a Benchmark Credit Union member is talking about of the easy ways to find help and financial guidance when you need a new car or buy a home. Happy to be a member.”
“We worked with Louis for a loan on a truck camper. He kept in touch with us during the process and we were in and out within a half hour after doing the paperwork. He was a pleasure to work with.”
8:30AM - 5PM
1141 Baltimore Pike, Springfield
Credit Unions
“I closed my Visa today due to the card being charged for late payments (I considered to be an inactive card, but old accounts were charging to it).The rep could have judged me for owing money on the account and closing the card, but instead made me feel very comfortable with the process. She even made a joke at the end of the transaction (not about the transaction, something else). I appreciated the professionalism and making me feel comfortable.”
“This branch has been nothing short of Awesome since I joined the bank. Nicholas D. Is extremely knowledgeable and friendly. He helps me get in and out in a timely manner. I greatly appreciate their generosity and professionalism and look forward to many years to come with Audubon Citadel”
“Sheryl Thank You so much for helping me open up an account she was extremely flexible and super friendly worked with me to open it up around my break time am so excited to start banking with TruMark THANK YOU”
“Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.”
“The Benchmark Federal Credit Union is a 5-star financial institution, because the representatives are courteous, reliable, willing, capable, caring, and they follow-up with the customer until the issue is completely resolved. I wish the representatives of other financial institutions would do the same. Keep up the great work!”
“Best customer service. I've been with Benchmark for over 20 years and they treat me like family and look out for my financial well being. Offer a lot of lending options and saving options.”
8AM - 4:30PM
595 E Lancaster Ave store 5, St Davids
Credit Unions
“I’ve been a member here for about 30 years. Love this place always! I recently needed to refinance my house and Barb was my loan officer. I can’t say enough wonderful things about her. She went above and beyond to help me in a really difficult time. She added a human element to banking and that’s invaluable in my opinion. I hope someone sees this and gives her the credit she deserves. Thanks!”
“Denise (Branch Manager), Jim (Assistant Manager) and their team do a great job assisting the membership. TruMark is active in the Phoenixville community and the credit union has tons of parking which is rare with a location so close to downtown. This is the place to do your personal and business banking in Phoenixville. Why go toA commercial bank when you can support local!”
“Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU”
“Showed up at 1:09 teller was walking last person out and they let me in. The bank closed 10 minutes prior to that but the went out of their way to help me out! It was so great they took the time to do that for me what a great local bank. That's what you get for a local bank. Nice location off park drive 363 north. Plenty of parking around the bank. 24 hour outside ATM.”
9AM - 4:30PM
1134 Baltimore Pike, Springfield
Credit Unions
“I have been with Sun East Federal Credit Union for many years and have witnessed the opening of their many branches throughout the area. The one that I am most fond of is located in the Olde Sproul Shopping Village in Springfield because of the friendly service I receive from Laura S. every time I visit. Thank you, Laura!”
8:30AM - 5PM
595 N Morehall Rd, Malvern
Credit Unions
“Knowledgeable employees, willing to help members. Location is fantastic right off of the Malvern exit on 76. Branch is absolutely beautiful. The hidden gem of Malvern.”
“A great big thank you to staff of FMFCU west chester branch. They saved my daughter’s wedding by going above and beyond helping us out of a nightmare situation with time lines and cashiers check . In short they came thru when no one else could to beat a last minute dead line holding my daughter’s wedding in the balance. Thank you all so much”
“There's never a wait inside or drive thru. Nice customer service from the tellers and drive thru staff. I've sat with CSR's too and they're all helpful. I've been at Citadel for decades. I wouldn't go anywhere else.”
“Had a problem with a card purchase, went to the collegeville branch told the associates that I was having a problem with a mobile card purchase the associates worked on the problem till it got straightened out, I don't think at a big bank I would have received the personalized service I received from the credit union and just I read a review that someone wrote that it is almost impossible to get through to someone which is totally wrong because I never waited more than a minute to speak to someone. Join the Superior Credit Union you won't regret it.”
“This is the best credit union bank I have ever dealt with! They’re courteous, friendly and extremely knowledgeable on everything, but what I like more than anything about them is their loans immediate approvals and all paperwork is done quick. Thank you Citadel!”
Open 24 hours
558 Kimberton Rd, Phoenixville
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“My husband and I went in to open new accounts at Citadel today and were so impressed! Sianya, the market manager, took wonderful care of us and explained how the credit union works and set up our new accounts and answered all of our questions. Everyone there was upbeat and very professional. It was obvious that this is a community business that has customer service as its priority. We are so happy we switched to Citadel!”