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June 2023 by alex knaby
Bad service. Reserved online, truck wasn't ready and the woman at the front desk was rude. Ended up canceling the reservation driving over to Uhaul and renting a truck from them within 15 minutes. I would not recommend this business to anyone.
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October 2021 by Matt Webb
I booked a cargo van months ago because I was flying from Denver to Pittsburgh to move some family heirlooms back to Denver. I got an email a few days before my trip confirming they had my reservation and then received a phone call an hour before I was supposed to pick it up to tell me they had no vehicles at all! They didn't have any bands or trucks in the area. And they basically told me they would try and find a vehicle but had nothing to give me and also didn't even call me back. Literally this is the worst customer service ever! Luckily a U-Haul dealer 30 minutes away was able to get us on the road with a truck but also gave me a little bit of discount because of the horrible treatment we got at budget! Go to U-Haul instead of budget you won't be sorry.Hey budget customer service, maybe you can reimburse me for the Lyft rides I had to do in order to find a replacement vehicle because you're people are incompetent!Confirmation #: 1808238724012
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January 2021 by Sean Flynn
Made a reservation 2 weeks ago and then received a call 1 day before the reservation saying there was no truck available. Completely unprofessional
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July 2020 by Wash 91
What an absolute joke of a business. Reserved a truck two weeks beforehand. Show up and they have no idea about my reservation. Their system "has been down." At no point did you guys not try to contact your national branch???Not only did they not have my reservation, but they had NO VEHICLES. Avoid this branch (and company) at all cost. You will be left with a headache and going across the street to the U-Haul.
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September 2019 by Michael Mawhinney
Customer service is terrible very rude people. They could not help close our rental because theyre system is down and it is not they're job to fix it. They over charge your account by hundreds of dollars without notice. But thats the banks fault
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August 2019 by Galen Switzer
I wrote a review of this location last night and I am not sure why it didn't get posted. I almost never write reviews, but my experience with the Penn Hills Budget rental location was so horrible that I felt like I had to. I reserved a truck online and have the documentation to prove that it was reserved for Wednesday at 5:00. I tried calling the local office all day to see if I could arrive a little early to get the truck. On each of the more than 10 attempts to call the local office, I was immediately transferred to the national customer service line -- where I was told that I had to arrange this through the local office. I decided to just show up at the location on the chance that the truck would be there. I walked in and introduced myself, explained that I was there to get the truck but that I was a little early. One of the women behind the desk just said "no trucks" -- she said this repeatedly when I tried to clarify if the truck just wasn't there or whether no truck was coming. When it became clear that "no trucks" meant that no truck was coming, I asked about my reservation. She claimed that customer service had called and CHANGED my reservation to Wed instead of Tuesday. That is not true and I have the confirmation number to prove it -- in fact, one of the times I actually spoke with a customer service rep on Wed when I was continually transferred to them, he confirmed that the reservation was for Wednesday. The woman behind the counter never got up from her chair, had a smug look on her face the entire time, and never apologized -- in fact she repeatedly tried to blame Budget rather than this local office. I asked her if she had read her online reviews because multiple people have complained about service at this location and her in particular. She had nothing to say. DO NOT RENT FROM THIS LOCATION UNLESS YOU HAVE NO OTHER CHOICE!!!
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February 2018 by Liam Holmes
Ladies we'r very polite, helpful. No issues. Using them again!
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October 2017 by Chuck Sterrett
I just rented a Budget truck for a move to Florida. Rodi Road location was very helpful with the transaction. I grew up in Penn Hills so the cheerful service is to be expected. Thanks'
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October 2017 by Dawson Collins
This Budget rental office in Penn Hills is one of worst rental office i have ever been to. This lady at the front desk called Patty is super disrespectful. The moment I walked in, she had an attitude, and when I gave her my credit she asked me if I had money on my card... Really, seriously. I just had to keep my cool. She keeps arguing with through out the entire time I was there. I must reassemble someone she hated...Lord have mercy....
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July 2017 by Maurice Wingfield
Poor customer service. The agents at the desk were rude to me while being clearly more curteous to the white customers that came in after me while I waited.
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July 2017 by Dave Gehl
The lady behind the counter is extremely rude! We scheduled to pick up the truck at 2 but it was entered into the computer as 2 30 or at least that is what the mean spirited lady behind the counter said. Never again will we rent from this place!
