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May 2023 by Janiece Clayton
Would like to give a thanks to the young man in Penn Hills store Otis, for he certainly went above Customer service for my Grandson and I. Wonderful young man Thank you
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September 2022 by Barbara Pattison
I went here to see if I could get my cracked screen fixed or had an upgrade on my phone. I they couldn't fix screen, but I was eligible for a upgraded phone.
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September 2021 by Robin Ghafoor
I went into the Metro T Mobile Penn Hills plaza location to have my contacts and telephone #s restored. Jim was very helpful and knowledgeable in restoring my contacts and telephone #s I was impressed by how quickly he resolved my issue! I ended up getting an upgrade which Cody assist me in finding a phone that I was familiar with and the price was within my budget! Cody made sure I had all the set ups before I left the store! This is display of professionalism is what great customer experience is all about:)!
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September 2021 by Dirty Bases R Loaded
The staff has improved since the last time I got a phone here. They convinced me to upgrade when I wasn't even thinking bout it. Love my 5G. My internet is better and dude helped me get all my stuff on my new phone. Told my mom to go see them if she need anything for her phone
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August 2021 by Cody Carey
ALL NEW EMPLOYEES!! Come on in and see how we have turned this store around! We have the NATION'S LEADING 5g network, AMAZING DEALS on phones, The BEST pricing on phone plans! ALL the accessories you NEED to protect your phone!
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August 2021 by Courtney Lynn
decided to come into the store today after a while. was very impressed on how the store is now compared to the previous months, The store was very clean and neat. and even smelled great! The new employees cody the manager and jim sales expert were so polite and an amazing help on resolving multiple issues i had with my phone! great job for turning this location around! i will definitely be back!
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August 2021 by Alisha Best
The customer service was excellent, the store was clean and they had a variety of different phones. Definitely will continue to be a customer here ??
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August 2021 by Alonzo Smith
Jim and cody were a great help
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August 2021 by Jenna Carey
I was unable to send pictures in a group chat but could send them to people individually, I called and Cody was able to fix my issue over the phone and from a different state!
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December 2020 by John Doe
Sold defective phone. Refused to help resolve problem. Update 11/11/20 The manager of Metro Stores did reach out to me and offered to resolve my issue with the defective phone. So glad there is still good customer service out here today! Will update on issue when resolution has been complete.Update 11/19/20 As promised the manager keep his word as to the resolution of my phone. Warranty replacement phone seems to being working well. Thank you Metro team.
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July 2020 by Mila Y
This is a second metro pcs location I’m trying to visit today and this one is closed too. No signs, no notes, it’s 2pm and it’s closed. The sign says “open till 7pm”.
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July 2019 by Neville Lawrence
Sure enough a metro pcs is saw T-Mobile is located in the peniel shopping center they carry all the amenities for phone accessories and found they are also collect your monthly bills from my experience metro pcs side it's so attendees or very personal very kind India would be home here on time and the personality of the person idea what today was awesome you wanna come to metro pcs through having your phone transferred R change or are you Van our help to determine what might be or wrong or good liter phone stopping opinion shopping center for the best service possible
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March 2019 by Awesome Jones
New staff and better prices
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January 2019 by Raymond Harrison
horrible service yelled at because he didn't know how to do his job.
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August 2018 by Connie Gregg
This store was amazing. My father passed away, and I needed to shut the phone off, took maybe 2 minutes to do. The store my father went to in Ohio was absolutely worthless & did nothing but say they couldnt help me, he has to cancel his plan. Ummm, what?!?!
