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April 2024 by Tim B
Do not go here. They charged me for an oil change that was not done. They left three tire lug nuts loose and terrible unbalanced wheels. The tires look like they were sitting for a long time and were 10 psi lower than they should be. I had to take it to another mechanic to fix since they did not have the courtesy to pick up the phone and help work with me. The customer service rep could not even get through to the shop.Update: They passed my cars inspection when it failed at the other dealer. They are still finding things that are wrong. To the Review from James B. below our cars were there at the exact same time and I was given the same lies as you. At least you got money off they would not give me anything.
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April 2024 by James Bain
I called on Wed.27th and made an appointment for Thurssay 28th at 7:30 ( window 7:30-11:30). Inspection and repairs to what they found wrong with shaking front end.I had not heard from anyone by 3 pm on Thursday, so l called. The car hadn't even been looked at yet. Stopped by at 6 and it had still not been looked at. Talked to Wayne who was new. Said to call and speak to Patrick 1st thing in the morning. I did that. Patrick said they were bringing it in Asap.... at noon it had still not been looked at. Finally got a call around 4 with all the stuff that was wrong that would need fixed.... knowing it would not be done on Friday, Patrick guaranteed it would be 1st car looked at Sat and that they were pulling it into the dock Friday night so it would be 1st! I drove by the place Sat at 10:30 and the car was still sitting in the same place. I called Patrick and asked about my car and his reply was they were working on it right now! When confronted with the truth, he said they were bringing it in right now. When l called back at 5, they were still working on it. Knowing the place closed at 6, l drove over and saw my car still not done with all 4 wheels off!!! Extremely upset, it was Wayne who had to deal with me. I was told about another 45 minutes..... over an hour and a half later, l get a call at 8:20 that my car was done!!!!I don't blame Wayne. New guy doing his best.... but to be lied to by Patrick was unprofessional to say the least. They knocked of a $100. ... that was it. HAD MY CAR FOR 3 FULL DAYS... didn't even look at it the 1st day. Lied to. Changed all my plans along with my daughter (her car) and her mother because we had to make arrangements for my daughter to get to work and wait around for this car.I have never seen such poor service and lack of care or responsibility in my life.
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March 2024 by Tiara Saunders
Very nice staff they get the job done in a timely and orderly fashion. Very satisfied with the work they done on my vehicle.
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March 2024 by Helen Machicote
Patrick and my mechanic Kat is awesome!!! They took very good care of my van and me !!! I recommend everyone to take their vehicles to the Penn hill’s location!!!!!
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March 2024 by Roy Mon
The shop don't seem like a business like Monroe it doesn't cost you an arm and a leg just to get your car fixed it only cost you a half arm to fixed your car just kidding ...they are all fast and convenient the mechanics there or the best and Patrick does his job very good
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March 2024 by Charles Davidson
Made an appointment online, show up early. "Sorry, it's going to be atleast 2 hours before we can help you."Apparently their online schedule doesn't take into account what they do in person, lea ing customers screwed! Thanks for nothing.
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March 2024 by Phyllis Murray
This Monroe muffler brake service in Penn Hills, tried to cheat me out of $1.304. I went there just to get my car inspected. They failed my inspections, but passed my admissions and tried to say I needed struts and a front end alignment and lots of other stuff I left there, took my car to Boewrs in Murrysville Out the door I paid $149 I needed none of that stuff they passed me on the spot. I will never go to Monroe muffler break in Penn Hills. They are crooked thieves.Patrick pettingill is the one who waited on me they really are scammers please whatever you do do not go to this Monroe or any of them,
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March 2024 by Devon Adams
Rip offs..seems like they will fail your inspection just because. My 2nd opinion showed absolutely nothing was wrong with my vehicle. After going to this location for the last 3 yrs. they have officially lost a customer.
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March 2024 by Nick G
Patrick is the best mechanic in the greater Penn hills/Plum area. I'd highly recommend going to this shop out of the other Monroe's!
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March 2024 by Karen Saucier
Friendly efficient affordable. Needed an inspection and got an appointment same day.
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March 2024 by Beth Kukucka
Patrick, and the mechanics at the Penn Hills location on Frankstown Road, are amazing. Beyond that, they’re friendly. ?
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March 2024 by Montaya Bryant
Went in for a tire change and left with $1600 worth of damages done to my truck! The guy at the front desk reassured it was their fault being though my vehicle was on their property when damaged! They're insurance ppl came out to inspect my vehicle and I received a letter stating that they will not pay for my damages because they claim it was a hit and run! Terrible business dude now I have ro come out my pocket
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March 2024 by Brandy Cherri
100% recommend! They are kind. They will get you schedule quickly. They do an excellent job with your vehicle. Great customer service. I'll never go anywhere else.
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March 2024 by philip shields
Monroe was dope i will definitely be back only thing i can say was they might of been a little booked up but the service was amazing they fixed my flex pipe with no problem. I will be back my new home for my car
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February 2024 by evelyn lockridge
Oh my goodness this is the best and most professional car shop I have been to. The staff here is absolutely amazing and the manager Patrick is a GEM. If you are looking for a place that is not going to overcharge you for stuff you don’t need you better get here fast❤️
