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October 2023 by Nataly Mendieta
DO NOT SHOP HERE. I went to this store with my daughter. We got clothes and when I went to pay, they had a new hire ring me up and not only did she charge me twice for the same 3 shirts but she also left a magnetic tag on one of the pants. I was over charged and I went back to the store to fix the problem. The manager was extremely nonchalant about both issues. She simply made me fill out a paper with my information and told me that corporate would call me in two business days. She also took off the magnetic tag and told me okaii I don’t need anything else from you. NO APOLOGY NOTHING. As. Manager you’d think she would be more professional about the situation but she was not. As a manager you are responsible for what YOUR EMPLOYEES do but she pretty much just showed me the door. I NEVER got a call from anyone at all. The people here are EXTREMELY unprofessional. Definitely go to any other rainbow. I do not recommend this one to anyone.
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October 2023 by cassandra diegelman
This location is why I don’t stop at Rainbow Inc. any longer
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July 2023 by Grace Machesky
Came here with two of my friends to look for dress pants. I tried on a blazer over my dress to see if it fit. The sales associate (operator ID 6163DL) came over pretending to straighten a clothing rack and said, “You can’t try on clothes, our fitting rooms are closed.” I said, “Oh, okay. I apologize.” My friend said that there was a sign on the door stating the fitting rooms were closed—but why did it matter if I tried a blazer on OVER my dress? I asked if we were going to be able to try on shoes, to which she said yes. The sales associate was behind the counter talking on her cellphone as the other sales associate was playing games on his. It’s 2023 and fitting rooms are still closed? I call that laziness. I do not recommend this location if you want customer service, store organization, or basic human decency.
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July 2023 by Freda Wilson
Friendly & helpful sales personnel
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June 2023 by Jeff Ryan
This location is the most hostile Rainbow I've ever visited. It's not just me, I brought a friend with me last year and she was LIVID...Every 6 months or so I forget how uncomfortable the environment is and visit again.They didn't glare at me much this time, and weren't rude at checkout. But I still need to carve out time to visit the Braddock store instead.
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May 2023 by lindsay Aranda
Rude customer service. Never going back
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February 2023 by R. Battle
Apparently, the dressing room has been closed for 3 years, as quoted by the manager and you cant even try on a jacket. I wouldn't know that because I am not a frequent shopper, especially the Penn Hills location. The staff, including the manager, got extremely defensive when I asked if that was posted anywhere. It's a bad policy when you can't even try on a coat or jacket over the shirt you're wearing. Rainbow do better!
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December 2022 by Mstosh t
Horrible customer service . Cashier very ruin and disrespectful. Need better management and customer friendly employees. I will never return to this location again. The worst experience every.
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December 2022 by Britt Michelle
The selection of clothing is there. There are a lot to choose from. However, you can’t try on clothes. They blocked the fitting room and then I got scolded for trying on a jacket at the mirror.SN: when I got home to try on the clothes, I realized I never even got a receipt .
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April 2022 by C Brown
Came to the store today and it was clearly marked to close at 5 PM. They were closed well before (at least 20 minutes) . Multiple customers pulled up to find it closed early. The lights are on and there are workers inside. They didn't care.
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January 2022 by Janet Ritter
A pick me up for looking beautiful around the house on a budget
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September 2021 by L S
I loved the selection but the customer service was terrible. This was my first time ever coming into a Rainbow because my best friend said I would love it, and even though I did, I've never been yelled at just for picking up a shirt while shopping and I just felt very uncomfortable and unwelcome. The lady who rang me out was horribly rude in general. I won't be back.
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July 2021 by Nanette Web
There sizes are to small for some women.
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March 2021 by UR SERVICES
Nice selection. Dressing room closed
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December 2020 by Tamika Haynes
I've been shopping with Rainbow for years online and various locations, but the one in the Penn Hills plaza needs to work on their customer service and greeting their customers when walking in to the store. They also need to have less conversations with each other and more conversations with customers and see what is they are wanting and looking for. Other than that Rainbow has amazing price for kids, juniors and women's along with plus size.
