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February 2024 by Katey Lewis
currently on hour 4 of waiting for a tow and less than a mile from this AAA
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December 2023 by Shannon S
Hopefully I’m leaving this in the right place but the person who helped me, Craig A, was fantastic! He was timely, patient, and very kind. It made the situation much easier.
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November 2023 by Daphne Brown
Called @10:45PM waited 6 1/2 hours No show, just one text arriving 0 min/job completed Plz try againCertainly not 24/7 service!
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June 2023 by Aleesa Rivera
Horrible nasty and rude! Damage your car!! Don’t go thereService: Car towing
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February 2023 by Louise Dorich
Perfect service with a smile
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October 2022 by Rachel Ziegler Sink
Unfortunately this service has really gone downhill. We have been members for years and have always been satisfied with the service but when I called today for a tow the communication was awful. I called at 1 pm to be towed out of a parking lot with a flat tire - the parking lot just happened to be closest place to park from where my tire blew and also just happened to be a tiny, CLOSED service station. The dispatcher said they had to get permission from the service station owner to tow off the property. I offered to move the car to the street if that was an issue but per the dispatcher they would go ahead and send someone out - 2 to 3 hour wait time. Ok, fine, waited the 3 hours and when that passed, called back and was told they had to get a hold of the service station owner! I explained AGAIN that the place was closed and that I could easily move the car to the street if it is an issue. Dispatcher put me on hold to “consult her lead” and kept me on hold for 15 minutes, during which time I moved the car to the street and my husband put in another call. I disconnected the first call and once the second dispatch had the things going. Then the first dispatcher called back and said it would be ANOTHER 2-3 hours! …Bringing the time to 8:00 pm - at this point the dealership I am having it towed to is closed. My car could have been fixed today had this been anything like a reasonable response by AAA. Absolutely dismal experience.
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October 2022 by Shrinivas Poojari
Great customer service +18O541O5O4O NO NONSENSE and GREAT ASSISTANCE!!!
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September 2022 by flowers2114 kellykelly
AAA is the Best I ever had..Such a nice young man came to help take my keys out of my locked car.He was friendly nice and got the keys out fast.I had a great day and I hope the nice young man and everyone at AAA did also.
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July 2022 by Mike D.
Horrible place. The dispatchers treat drivers like trash, ETA's are never consistent, trucks are dirty and smell horrible, plus they'll damage your property and try to give you the run around on how it's your fault
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July 2022 by Linda Page
I had an interview at this place. It's supposed to be a very good place to work for, however someone forgot to mention if you missed SEPTA going you have to walk over 10 plus blocks to get to the place and then there's a lot of Highway around you, you have to duck and Dodge to keep safe just to get there all this for an interview. A car would definitely be more reasonable to get there unless you know the bus schedules.
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May 2022 by TheBillrdg
Very efficient & effective in a tough situation.
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March 2022 by Melissa Freeman
Well it did take a long time for them to come out to us but they were busy .
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February 2022 by Thomas Miller
Our car broke down and needed a tow. AAA got there in timely manner but the main reason for this review was the outstanding service Reginald Blackshear, the tow truck driver provided. His service was outstanding. Explained the process and was really genuine said he’d treat our vehicle as if it was his and he did. I want to compliment AAA training because this has been another great experience during a frustrating break down. I work around trucks for a living and wanted to point out Reginald takes care of his truck and that is huge win for any fleet company. Thanks again.
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February 2022 by Helen Guiland
Always good drove 2000 miles with confidence knowing they had my back.
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January 2022 by Paul Vigil
They don't honor their battery warranty. They sell a premium battery that has a free 3 year replacement, but if you don't have the receipt they will not honor the warranty even though the battery is clearly marked with the date of manufacture on it. Why bother marking the date on the battery if you aren't going to stand behind your product? Very disappointing. It's not like you sell it at a discounted rate for your "Customer's". You can buy a battery ANYWHERE for $170.00.
