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November 2023 by Sarah Pickering
My friend and I went to this store this past Saturday and the salesperson was really helpful! She gave a great recommendation to my friend who was looking for a specific oil. Great service.
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November 2023 by J
Sales associates here are theives who stole my Stanley cup and fitness heart rate monitor. I will be escalating this to corporate since “Tia” ( not sure if this is her real name since no name tag was worn) who is allegedly the store manager was present and involved in the incident today in which over $250 in items were taken. I have also filed a police report since this is absolutely unacceptable.My entire experience at this store was absolutely horrible from the moment I walked in. We shopped at Aesop for the first time while traveling in Sydney Australia and loved it. I can say with certainty that the employees here are not good representatives of the brand.I went to the store to purchase hand soap and incenses directly after my fitness class with zero stops in between. I had my Stanley cup with my heart rate monitor attached to it in hand when entering the store. I asked the sales associate Destiny ( this is her name per my reciept) for the Resurrection Aromatique Hand Wash but she rudely insisted that no such hand wash exists and it is only sold as a hand balm. Confused, as I purchased this before in Australia, I picked up the bottle and read it to her asking if I could buy the hand wash that I was holding. After several minutes, she begrudgingly located it for purchase. It is bizarre that Destiny does not know what is sold at the store or what the names of the products are and it seems that some retraining is needed. At checkout , I brought my Stanley cup with heart rate monitor attached to the register and placed it down while preparing to pay. Since Destiny spoke in an aggressive and condescending tone, the entire $91 transaction was uncomfortable so we rushed to leave the store without realizing I left my cup/ heart rate monitor behind. After about 3 minutes I realized I left my items at the store and returned to be told that my cup was never there ( this is false and I would encourage upper management to check cameras because its likely that they are stealing merchandise as well ) and then I was berated by “Tia” after telling her that my items could not have been misplaced anywhere else. She escalated the situation by being really disrespectful and unprofessional so it is alarming that she is the “store manager”. An overall awful shopping experience at a store like this due to the abysmal customer service. These two women are better suited to work in a warehouse or an establishment where they do not have to interact with the public.
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July 2023 by Oliver Yu
My favorite store in the city. Nice products and very professional staff to help.
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May 2023 by Elizabeth Acree
Zori was such a pleasant surprise. She made my shopping experience so special and pleasing. I look forward to trying more Aesop products.
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April 2023 by Rhyan Goldman
Awesome experience. Zori took care of me while I was there and was incredibly helpful!! Personally talked me through several recommendations, and made sure I had samples to try. Will definitely be coming back!
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April 2023 by Aiko Dorr-Dorynek
Service was good, products are goodNot sure if it was a full selection of products because of the size of the storeWanted to get a few things before L'Oreal takes over, they may change things and I want to make sure I had some of the original
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March 2023 by SnipZ Z
4/5 items arrived with broken or unscrewed lids.
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December 2022 by Whitney “WhitB” Bishop
Wonderful experience visiting this store. The products smell amazing, the design is clean and soothing, and assistance from Caroline was stellar. I’ll definitely return and the tea was delicious and a perfect touch.
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November 2022 by Neil Mithani
Inconsiderate! Was patiently waiting with my sleeping baby on my shoulder as customers in front of me were getting helped. After all their turns it was obviously mine yet another young white woman walks in clearly after me and interjects her question. The customer service rep instead of telling her to wait, answers her questions and ignores me. Completely unacceptable.
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October 2022 by Whitney Bishop
Wonderful experience visiting this store. The products smell amazing, the design is clean and soothing, and assistance from Caroline was stellar. I’ll definitely return and the tea was delicious and a perfect touch.
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March 2022 by Shirin Azad
Jane was so so so professional and kind! She spend a lot of time kindly explaining the products to us and helped us to find the right stuff for us!
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January 2022 by Views Venue
Love my shopping experience in the store. Great products. The sales associated today helped me a lot. I will be back to purchase more products.
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November 2021 by koby lazar
I'm usually overwhelmed and surprised by so many options, but Jane was the best! Such a pro, I will definitely be returning to the store because of her awesome help, immense product knowledge, and overall terrific in store experience. Thanks!
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March 2020 by james costantino
Just amazing
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April 2019 by Josep Valls
Love their fragances, wonderful products and services. They try making shopping a whole experience and the associate was very nice and knowledgeable but everything took a little long. Not cheap.