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March 2024 by Ej Perry
I was completely satisfied with the vehicle. There was a learning curve for me to understand the controls such as how to use controls to back up. The overall experience was superior to other rental companies in Philadelphia, PA.
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March 2024 by Benjamin Benson
Very positive experience. We rented a Camaro, and absolutely loved it! Easy pick up, easy drop off, friendly shuttle bus drivers to and from the airport. Thank you, Alamo!
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March 2024 by Keith Generose
I rented a premium crossover vehicle from Alamo through Costco Travel from November 14th thru November 24th. The rental was at the Philadelphia airport location. I filled out the "skip the counter" info that was emailed to me before picking up the vehicle. The requested info was Driver license number, information for any drivers, and credit card info. The directions were skip the counter and go directly to where the cars are parked and pick any one you want that is parked in a spot marked premium, the keys will be in the vehicle and proceed to the exit. I went to the designated area and there was only one car parked in any of those five spaces, so I took the only car available. I went to the exit booth to leave the rental lot, was checked out by the attendant. She never said anything to me that I had the wrong car. The vehicle was picked up and returned on the dates and times of the rental agreement. I was charged $815.90 instead of the rental agreement charge of $446.30, an overcharge of $369.60. I called the location several times, and was told the facility manager would call me. I never received a call back. Then called again, and was told the District Manager would get in touch with me, that never happened either. I have disputed this additional charge with my c/c company and Alamo is stating that I chose a higher priced car. I chose the only car that was parked in the premium area. If I chose the wrong car then it is because Alamo parked it in the wrong space (I am now assuming they must not have had the class of car that I rented available). I do not work for Alamo and do not know the different cars available in each class. If I had the wrong car then the check out person that reviewed my paperwork should have addressed the issue. When I returned the car the person that checked me out also confirmed the pricing of 446.30.This Alamo location is in the bait and switch business. DO NOT RENT FROM THEM!!!!!!!!!
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March 2024 by Patrick and Kendra Francia
Fast, easy process. I really appreciated the skip the counter option. The cars are very clean and drop off was quick and easy as well. Only complaint is the shuttle service to the Alamo site was very delayed, wait d over 30 minutes while the other shuttles came through at least twice.
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March 2024 by chris smith
Timely pickup from airport to rental area. Manager on duty gave us a free upgrade as he saw us struggling with ALL of our luggage.
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March 2024 by Biehl
Jordyn V is the best!
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March 2024 by M Sol
This is the Alamo at the Philadelphia International Airport. Excellent customer service!! Kiy was a sweetheart, super friendly and helped us with all the questions we had. First time visiting Philadelphia and sadly we noticed how most employees at the airport are not fit to guide tourists with their needs. So being welcomed with such a friendly personality was refreshing. Keep it up Kiy! Don’t let rude customers change you. We need more people like you in the customers service business. The manager was absolutely friendly and helpful as well. We were very pleased with your service.
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February 2024 by Mary Reiner
Very nice employees. A good experience.
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February 2024 by Saul Enrique Santeliz
Personnel at the front desk particularly the evening shift lady associate has lazy work ethic and A stinky attitude. All surrounding staff was easy to work with tho.
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February 2024 by Elaine Mercado
From the moment my husband and I got on the Alamo Shuttle Bus from the Philly Airport, every employee showed the upmost courtesy, helpfulness, positive attitude which just gave us the assurance of being in good hands. The young lady at the Alamo Rent A Car desk was absolutely fantastic, her professionalism and kindness along with the lady at the exit. Upon our returneveryone was incredibly helpful when we return the vehicle. Making the end of our trip amazing.Thank you,Mr. & Mrs. Esteban Mercado.
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February 2024 by WARRIOR WHO EMBRACES RA.
THE ALAMO EXPERIENCE IS ALWAYS PLEASANT. GREAT CUSTOMER SERVICE EVERYTHING IS TO THE POINT. ALAMO IS MY GO TO FOR RENTAL CARS. NOBODY BEATS ALAMO...
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February 2024 by Francis Simard
WoW very quick service, was out within 5 minutes.
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February 2024 by Miriska
Mike was professional, kind and diligent. The weather was getting bad and he made sure my children and I were safe and set up correctly. This was my 1st time with Alamo, so this was a nice experience
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February 2024 by Trevor Bryant
Great experience overall. Quick on-line check in, grabbed my car, which only had 58 miles on it, and it was perfect for my entire trip. Return process was simple, and the shuttle driver was helpful with everyone's luggage and questions.
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February 2024 by Terrance Almond
Rental experience was outstanding. Car selection was great and checkout was fast. Would definitely use Alamo again.