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January 2024 by Kate Kramer
I came in on Christmas Eve looking for a pair of red Allberg shoes. The sales assistant, who helped me, Deja, was so helpful and so friendly that she made the experience a wonderful one… And she helped me find the red shoes I wanted.
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October 2023 by Andrew Corson
This store is great if you'd like to check out all of Allbird's current models and try them on in person vs. dealing with the hassle of shipping back and forth. The staff are always super friendly and helpful and can order anything you need if they happen to be out of stock, and accept returns if yiu ordered something for delivery but want to swap it for something without waiting.
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May 2023 by Tansy W.
Love their shoes! They are super comfortable. This store had a good selection in stock and plenty of salespeople available to help, all of whom were very friendly, quick, and helpful.
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August 2022 by Mac
Amazing staff here. So friendly and fast to help you, but not at all pushy. Even though it was busy when I went in, someone started helping me try on shoes right away, and then when I had to wait in the check-out line (for, like, not even 30 seconds!!), another person jumped on the register to check me out so I wouldn't have to wait.These are my first pair of Allbirds, and I love them so far. Lightweight, squooshy, & seriously cute-- the compliments have been non-stop (to be fair, I went with the bright red, so they're pretty eye-catching).Update: having owned the shoes for a while now, here's my review of them *as shoes* and not just as a shopping experience. They are basically slippers that look nice enough to wear to work. They have no real structural support, so I wouldn't recommend them if you do a ton of walking or standing, or if your ankles have a tendency to roll (all of which I do, and... ouch). They are, however, great for sitting, and where they really shine is for long airplane trips-- goodbye to the days of me being That Person who takes off their shoes on a plane!
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August 2022 by michael Gabay
Very hurt.Walked past the store and their shoes immediately caught my attention. Walked in, everyone looked great, kind of felt under dressed but the first associate that helped was very nice and as she was explaining to me the product and helped me find the right pair of runners. As she was helping me I guess her supervisor told her to stop what she is doing and watch the door to stop people from entering the store as they are closing. I was assured that her associate (the supervisor) will take over. Bare in mind that the supervisor was already assisting other people. I waited for the associate to bring me a pair of shoes and was assured the other person ( the supervisor) will bring them out. I waited 5 min as she (the supervisor) was chatting with her clients, with a sales background I can't hate on anyone trying to make a sale. The associate went to the back of the store then returned carrying a couple of pairs of shoes. Finally! Well she was just bring out a couple more options to the clients that she was assisting and totally ignored me. I waited a couple more minutes until I realized that I was forgotten and left.The thing that sucks the most is that their products are really nice and comfortable. The first associate was amazing. I was really looking forward to spoiling myself with a couple of pairs of shoes for my birthday. But the other associate made me feel low and not asimportant. I guess by how I dressed or looked, because the other people she was helping looked like a million bucks.But I'm a human too..
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June 2022 by Chi A.
These shoes are so comfortable for long distance walking! The puma shoes that I bought was so uncomfortable that my feet hurt so much. I had 11 more days of vacation and a lot of walking still to do. These are not cheap and not on sale, but they are worth it. Customer service was great. I did 8 miles of walking today in Central Park, NY, and my feet did not hurt (tired but not hurting). Luv these shoes for walking!
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May 2022 by Ryan Butcho
My wife & I stopped here during our walk through the downtown area & had a great experience inside trying on & purchasing some new shoes. The shoes are incredibly comfortable! They also had an event going on during the day giving out drinks and playing music
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May 2022 by Tammy Callanan
Cam, who helped me at the store, made my exchange experience so delightful. I had initially purchased my shoes online and the size wasn’t right, so went into the Philly store and would recommend it to anyone purely based on how friendly he was
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April 2022 by Mike Doane
I bought shoes online and loved them, and decided to take my mom in to the store to try it since she has always struggled to find shoes that were good her. We were assisted by Cameo (cool name btw) and he was incredibly personable and helpful, and went out of his way to try several shoes with us till we found one that was perfect for my mom. Even read her mind and brought the color she wanted without her asking! Will be asking for him again when I come back for more!
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March 2022 by Alucard
Store staff is really helpful, it was my first time coming into this store for sneakers and I was a little bit skeptical about wearing wool products, one of the sneakers I tried was tight on top n I was told by staff due to the water resistance wool is a little bit thicker. Staff helped me try other different sneakers and finally found one that was extremely comfortable (wool runner mizzles) overall excellent experience will continue doing business with this store
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March 2022 by Debbie Marovick
All Bird shoes are the most comfortable shoes in the world. The Brand offers first class service.Try them...you will love them
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February 2022 by Salwa Audi
This review is in regards of Kass’s amazing, patient customer service i received. She made my buying experience so pleasant in this store location!! She needs a promotion!!
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February 2022 by Shreyas Jajoo
Fantastic service at this location. Ms Patel helped my wife find the perfect shoe for daily usage and walked us through a special promotion for healthcare workers that we weren't aware of. Loved the experience.
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January 2022 by Maurielle C
Staff is friendly, place is clean, products are nice. The concept of this store is really cool! Sustainability is really key nowadays, and I’m usually willing to contribute to zero/low emissions companies. Their products aren’t that appealing, though, which is why I wouldn’t pay the amount they ask for.
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December 2021 by Megan McCarthy
Amazing staff here. So friendly and fast to help you, but not at all pushy. Even though it was busy when I went in, someone started helping me try on shoes right away, and then when I had to wait in the check-out line (for, like, not even 30 seconds!!), another person jumped on the register to check me out so I wouldn't have to wait.These are my first pair of Allbirds, and I love them so far. Lightweight, squooshy, & seriously cute-- the compliments have been non-stop (to be fair, I went with the bright red, so they're pretty eye-catching).