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January 2024 by Honey Brown
They just didn't get back to me . It's fine I try another place
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December 2022 by Marie
I went in to get a walker. The style that we wanted was in stock. The salesperson said that there wasn’t one on the floor but that she could easily assemble one to try. She did, and it worked perfectly. Pleasant, courteous service.
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August 2022 by Sil Will
I posted yesterday about the poor, racist treatment I received from a heavy set, Asian male employee. I asked a question he ignored me and proceeded to give the Asian female customer the ultimate customer service. My post was removed after I posted my review. I guess I'll go to Fox News. Please don't patronize this racist unprofessional business.
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December 2021 by Marie O
I went in to get a walker. The style that we wanted was in stock. The salesperson said that there wasn’t one on the floor but that she could easily assemble one to try. She did, and it worked perfectly. Pleasant, courteous service.
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August 2021 by Tahira A.
This place is the absolute worst. Everyone has a terrible attitude and makes you wait forever for something that could take less than 10 mins. I needed a nebulizer and had to jump through so many hoops and I was called saying I can finally pick it up. When I get there, I’m told someone will be right with me but no one is even making an effort to help me. I’m just waiting here while the workers gossip. People really need this equipment that they’re selling and they do not care. It’s extremely disheartening and frustrating. You would think with all the bad reviews they would step things up, but again they don’t care whatsoever.
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August 2020 by Elizabeth Nieves
I was in the area for the night and I called and asked for a rental for a few hours. The women who answered was great, she was very helpful. She found something for us and the price was great. Thank you.
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August 2019 by Chavonna Spencer
The females answering the phones at the 9th st location are distastefully crude and and absent minded. I NEVER am able to receive my 89 year old nana's equipment on time. There is always an excuse instead of better service. I have spent over $300 of my own money over a course of 8 months because she has not received any of her supplies on time. The lateness ranges from anywhere to 1 week late to a month depending on how unorgaznied the 9th st location is. No one deserves to feel less of a human being and soiled because of the misactions of a company that's supposed to be positively effecting her life. She cries every time they're law and prays for better service. I have left voicemails, sent emails, yet no positive change and the same piss poor service.
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May 2019 by Amy B.
I don't understand the negative reviews. Recently, I needed a medical supply that few supply stores had in stock or were willing to order, but the friendly people at Allcare ordered it, it arrived within a few days and they were willing to reorder it! I got a few of the items needed for at home care. Their prices are reasonable, they don't accept credit or debit but there is a convenient ATM nearby and their directions were accurate. They're not far from Jefferson, so convenient if you happen to be in that area and are willing to walk a few blocks. I've kept their fridge magnet on my fridge! I may need them again and I will keep their name and number on hand in case I do!
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April 2019 by Pamela T.
The store is messy and seemed dirty. No one welcomes you or even acknowledges your presence. The employees just stayed behind their computer screens and made no effort to help two of us who had just walked in separately. The first guy was speaking to some Chinese customers and seemed to be giving them decent service. They had the equipment I needed, but I would look elsewhere in the future. Ever hear of customer service people? And using a mop and a dust cloth? I am referring to the Chinatown store. Don't know about the northeast store on Bustleton.
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November 2018 by Michael G.
Came here recently with a friend who needed to get a hand brace. This place is in the heart of Chinatown and not really that big. As soon as you enter on the one wall were shoes, and the other had various medical supplies. You continued forward to sign in. At least 95% of the business is in Chinese and so is the clientele to match. They were pretty busy on this particular afternoon, but someone did come out quickly to assist us. The store did not have what we were looking for but recommended going to Walmart of all places to find the best brace my friend needed. The staff was nice and helpful. This store overall is kind of in disarray and discombobulated but I'm certain that the staff working there knows their customers and where things are and meets their needs. We took a shot coming here instead of one of the chain drugstores and struck out. Glad we got the exercise. Walmart did not have what was needed either but Amazon did!
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September 2018 by courtney silbert
Allcare Medical Equipment came highly recommended to me to obtain equipment for my grandfather- rightfully so as they are AMAZING! We needed to locate a specialty wheelchair among other pieces of equipment which were very hard to find. Their representatives were so accommodating and informative. They helped to order all of the equipment and arranged for a prompt delivery. Such a wonderful, compassionate company to work with! Thank you again Allcare!
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September 2018 by Alex Glukhoy
I was getting my monthly supplies from a different company and they were always late. I was frustrated all the time. Allcare changed my life. They are always on time, very professional, compassionate with great customer service. I highly recommend this company. I wish I switched to them sooner.
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May 2018 by Aisha M.
The atmosphere of the store is nice. It was open and they have products on display along the walls. They waited on me quickly but the service after that is slow. This may be because of insurance lookup. Unfortunately, they did not have both my products in stock and asked if I wanted them to order it. I opted not to wait. Might be easier to get the supplies online.
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September 2017 by Maria Santiago
I been receiving supplies from this company for over a year and I am very pleased. The girls in the china town location are very nice and helpful. What I love is the diversity, they speak English, Spanish and Chinese and if they cant understand you I seen one of the girls on google translate trying to help out a customer. I extremely recommend Allcare.
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September 2017 by Victoria Harris
A bunch of rip off artists. Needed a new Neb machine and they told me I could get a new one within my warranty time frame. Once they found out that they were infact the original supply company and still within my warranty time frame I was put on hold. When they came back to the phone all of a sudden it was a different story. Now I'm being asked to pay over $100 for a machine that's still under warranty. Do not use this company for supplies! They do not honor warranties!
