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December 2023 by Will
Really good experience at this store. I went to get fitted for dress shoes and Ruell was very knowledgeable and helpful. Having not known anything about what sizes I needed he ran me through everything. Shoes are also great quality
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November 2022 by Stephen W.
There are no finer shoes available than Allen Edmund. They're made of top quality leather they said come in variety of widths and adorable they last forever whatever the price they're worth it I was him for years that was the only shit ever fit my foot in fact, if you don't like going into the store you can order them from the website from Sherman Brothers down the street on Sampson Street. I don't miss out on the shoes because of the best quality show you will ever own.
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June 2022 by Matthew Caulfield
Absolutely stellar service from all the staff. They helped me with my fit and were so accommodating with addressing quality issues. Will go there for all my future shoe purchases.
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June 2022 by Henry Brown
Gary helped me and was incredible! I was all customer service was like this. He had expert knowledge on every shoe, was patient going through every size that might work for me, and was happy to order the right size when it wasn't available in-store. Amazing!!!
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May 2022 by jonathan G.
Great customer service. Easily got to fit the shoe I was looking at on their website and was out the door quick.I'll be back hopefully for a second pair if not just to get these reaoled
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March 2022 by Mail Route
Excellent staff. Very helpful. I didn't even realize that they had already officially closed for the day, until they told me at the very end. Impressive because they helped me with total patience the entire time, letting me try on different selections, etc. Above and beyond!
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July 2021 by Thomas Maxwell
very nice shoes- top quality. bring $$
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October 2020 by Myron B. Soltys
Great service and a quality product!
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August 2020 by Eddie Cards
Real good shoes at real good prices!
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July 2020 by Bill Caraker
I’ve purchased several shoes at this location over the past year or so. The staff is extremely friendly and remember me when I walk in. They have continuously gone above and beyond to take care of me and provide 5 star customer service every time. The shoe quality for the price is unmatched
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March 2020 by M G.
Horrible Customer Service at Allen Edmond's on Chestnut St, Philadelphia, PA. On Saturday February 15,2020, I went to Allen Edmonds on Chestnut St, Philadelphia. I was looking for a pair of Navy suede shoes for an upcoming trip to Florida. I finally settled on a pair of Mercer Street Suede Penny Loafers (Navy). They were not in stock in the store and I was told by the salesman that my shoes would ship & arrive at my NJ HOME on February 22, 2020. Unfortunately, I would be in California for business on that date. The salesman suggested that he could send me my shoes to me in California as I would not be home. Great, problem solved!! Well that was wishful thinking. On February 22, I notified the staff where I stayed that I was receiving a package. Unfortunately, no package arrived. So I called Allen Edmonds on Chestnut St, Philadelphia to see what happened. After discussing my missing package with FRANCIS, I asked for a tracking number to locate my shoes. I was told that AE does not give tracking numbers to shoes purchased in the store. When I asked why? Francis told me that I had been given a receipt on February 15. Confused, I asked where my shoes were as they did not arrive on February 22 as promised. Francis could not tell me anything about my shoes until I told him I wanted to speak to someone else, preferably the Store Manager. Magically, Francis said he had located my shoes and that they were on their was to California. I pressed Francis for an arrival time and he said he could not tell me. Again Confused, I could not believe what was happening. After a series of rushed questions, Francis said he discovered a delivery tracking number. Wow, now I get a tracking when I was told by Francis that AE doesn't provide them for items purchased in the store. Francis said he would email the tracking number to me, and before I could ask another question Francis hung up on me. Great Customer Service it was NOT. I was unhappy with what had happed on the phone with Francis @ AE, Chestnut St, Philadelphia so I called AE Customer Service's main telephone number for Internet Orders. I recanted my missing shoe story and my dealings with Francis to a lovely woman who said she would find out what had happened. When she looked up my name and telephone number, she said that there was no record of ANY order for me in her computer system. She told me she was calling the Chestnut St store to find out what had happened. After being on hold several minutes, she told me she spoke with Francis who told her that my shoes has been sent out on Saturday, February 22.... the same day I called Francis and the same day I was to originally receive them. She apologized profusely and told me that the incident was being reported to the Local Area Manager and that my shoes would arrive to me in California shortly. Well she was correct, I received my shoes Next Day Air Delivery. What a tremendous expense for something that should have been handled correctly, not by lying about my order. My experience with AE Internet Customer Service was FANTASTIC. My experience with Francis was difficult, exhausting and a TOTAL WASTE OF MY TIME. I still haven't heard anything from the Local Area Manager who was supposed to call me. I'm NOT holding my breathing to hear from AE Management. It's so disappointing how loyal Allen Edmond's customers are treated today. I haven't decided if I'll buy AE shoes EVER again and I am so very shocked at the level of unprofessionalism at the AE store and by the Local Manager!!! I am happy with my Navy Suede Mercer Street Suede Penny Loafers, but NOT with the aggravation needed to get them.
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January 2020 by Dan White
Fantastic customer service. Great products
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October 2019 by James E
Customer service is awful! They didn't have my size so they offered to sell me the shoes for 300 dollars without trying them on. They refuse to order the shoes for me to try on unless I paid them upfront. Super sketchy! I passed and I'll buy shoes somewhere else.
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October 2019 by epeelife
What a great experience! The two gentlemen were a real pleasure to work with. I couldn't be more happy about my purchases as well as the help with color, size and style that I received. Products are of a quality that you instantly feel as soon as touch or try them on. Looking forward to many more purchases and years of joy from their products.
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September 2019 by Nikolas Lecce
A+++ customer service. Mike was my representative and he was amazing. Personable service and an amazing experience, which is just a token of purchasing Allen Edmonds.
