Anthropologie

Most Recent Comments

• March 2024 by Rose
  0 stars. Anthropologie is charging $25.00 extra for shipping and handling of the Saratoga Hammock. The site says the hammock weighs 265lbs which is the maximum weight of a human that it can handle not the weight of the product which is less than 10lbs and therefore should not be subject to additional handling fees.No one at Anthropologie seems to grasp this simple concept and therefore have lost a sale. It's not rocket science.
• January 2024 by Jennifer Tosi-Ramirez
  Awful experience. Ordered a small blouse FOUR times. Received a medium FOUR times. Called customer service after the first three mistakes, got return labels for each. Did an exchange twice. After receiving mediums both times, I decided to refund the last one and then re-purchase the blouse as a new order. It came yesterday. Received a medium, AGAIN. Anthropologie went downhill....
• December 2023 by Naomi Cox (Lee)
  Long rant that nobody is going to care about but I’d just really like for Anthropologie to make this right. Anthropologie is a 750 million dollar company that cannot figure out how to make an exchange on a wedding gift. After 2 months of being in communication with them, I’m beyond frustrated.From the beginning, an item was duplicated on my wedding registry and I wasn’t able to fix it on my end. I contacted Anthropologie and they said it was taken care of but it never was. Two wonderful women from church each bought me the same gift as it showed I needed 2. I contacted Anthropologie via email and explained that I had received 2 of the same gift and I’d just like to exchange one for another part of the bedding set that I had registered for. I was told that was no problem, they gave me a return label and asked which email I would like an e-gift card sent to. I provided them with the email and then returned the item.After about a month, I hadn’t heard anything so I checked back in and they informed me that they refunded my pay pal account. I asked what pay pal account because I never purchased an item and I was told I would be receiving an e gift card. I get another email from a Different person (each email was signed a different name) essentially ignoring my question and just repeating that the pay pal had been refunded.I went on to explain once again that I did not make the purchase, I also did not provide a pay pal account and that I was told I would be receiving an e-gift card for the item. For a 3rd time I get essentially the same response and I’m very irritated at this point. I explain myself again and then receive a phone number for order processing and am told they would have to handle it.I call order processing where I’m told they don’t know why I was given this number as they can’t help and they basically just handle stolen card info, etc. and tell me to call customer service but that likely they won’t do anything about it although she agreed with me it was their mistake and they should honor what they originally told me.I call customer service and to start, the woman repeats my registry number back to me 3 different times and is initially correct but then tells me she can’t find the registry so I have her repeat back the number and she has it wrong each time. 3 times in a row. Once she finally gets it right, she tells me that I’ve already been refunded although I had explained the situation to her and she had told me she understood.She proceeds to tell me there is nothing she can do and I ask to speak to a supervisor. I’m put on hold. She comes back and asks for the order #. I tell her I don’t have one bc it was a gift. The order # was not included. She then tells me that she can just refund the original payment on the second set that I kept. I explain to her we’d be in the same predicament bc I did not purchase these items. They were gifts. And to be honest, they were pricey gifts. Had I known it would have been this big of an issue I would have kept the second set that I was given and gifted them to a friend or something instead of just returning them.She then takes my email, which she also had wrong although it is on my registry account, and I’ve been emailing them for 2 months and tells me I will hear back in 48 hours on what they decide to do.Can someone tell me why a billion dollar company cannot own up to a small mistake on their end and issue me a $107 gift card like they initially told me. I’m sure this is something that can be written off for them.In the grand scheme of things, I’m not really all that worried about being out a gift we were given. We were blessed with so many incredible gifts from so many kind people. But it’s the principle of the situation and how poorly it has been handled by such a massive company!
• December 2023 by Naomi Lee
  Long rant that nobody is going to care about but I’d just really like for Anthropologie to make this right. Anthropologie is a 750 million dollar company that cannot figure out how to make an exchange on a wedding gift. After 2 months of being in communication with them, I’m beyond frustrated.From the beginning, an item was duplicated on my wedding registry and I wasn’t able to fix it on my end. I contacted Anthropologie and they said it was taken care of but it never was. Two wonderful women from church each bought me the same gift as it showed I needed 2. I contacted Anthropologie via email and explained that I had received 2 of the same gift and I’d just like to exchange one for another part of the bedding set that I had registered for. I was told that was no problem, they gave me a return label and asked which email I would like an e-gift card sent to. I provided them with the email and then returned the item.After about a month, I hadn’t heard anything so I checked back in and they informed me that they refunded my pay pal account. I asked what pay pal account because I never purchased an item and I was told I would be receiving an e gift card. I get another email from a Different person (each email was signed a different name) essentially ignoring my question and just repeating that the pay pal had been refunded.I went on to explain once again that I did not make the purchase, I also did not provide a pay pal account and that I was told I would be receiving an e-gift card for the item. For a 3rd time I get essentially the same response and I’m very irritated at this point. I explain myself again and then receive a phone number for order processing and am told they would have to handle it.I call order processing where I’m told they don’t know why I was given this number as they can’t help and they basically just handle stolen card info, etc. and tell me to call customer service but that likely they won’t do anything about it although she agreed with me it was their mistake and they should honor what they originally told me.I call customer service and to start, the woman repeats my registry number back to me 3 different times and is initially correct but then tells me she can’t find the registry so I have her repeat back the number and she has it wrong each time. 3 times in a row. Once she finally gets it right, she tells me that I’ve already been refunded although I had explained the situation to her and she had told me she understood.She proceeds to tell me there is nothing she can do and I ask to speak to a supervisor. I’m put on hold. She comes back and asks for the order #. I tell her I don’t have one bc it was a gift. The order # was not included. She then tells me that she can just refund the original payment on the second set that I kept. I explain to her we’d be in the same predicament bc I did not purchase these items. They were gifts. And to be honest, they were pricey gifts. Had I known it would have been this big of an issue I would have kept the second set that I was given and gifted them to a friend or something instead of just returning them.She then takes my email, which she also had wrong although it is on my registry account, and I’ve been emailing them for 2 months and tells me I will hear back in 48 hours on what they decide to do.Can someone tell me why a billion dollar company cannot own up to a small mistake on their end and issue me a $107 gift card like they initially told me. I’m sure this is something that can be written off for them.In the grand scheme of things, I’m not really all that worried about being out a gift we were given. We were blessed with so many incredible gifts from so many kind people. But it’s the principle of the situation and how poorly it has been handled by such a massive company!
• July 2023 by DiLy Fly
  Such a bad online buying experience. From the 72 hours to wait for each return label to be emailed to the lack of customer attention when they keep shipping the wrong item that I again have to wait and restart the process. I have a gift card for there so I’m stuck in this limbo
• July 2023 by K Wong
  I was gifted two Tamsin Colloquial chairs by a person I can no longer contact. Having the same issue as many others with the seat & base I requested replacement clips from Furniture Services. Because I did not have original order #/email of purchaser they would not send clips. I asked if I could just purchase them but they would not process without order number. I would think a company like Anthro could work around this if they chose to truly offer customer support. Very disappointed. I tried to leave this review on the product page but it would not accept it.
• July 2023 by Elizabeth Burnett
  I oder an Outfit for a Special event, 2 weeks before I Needed it, when the Package arrived you can imagine my Surprise when I opened the Box and saw CANDLEHOLDERS instead of my outfit. I contact Customer Live Agent Immediately, I was assured that I would receive a replacement by Tuesday July 25th, well that date has come & passed and still no outfit. 2 more chats with alot of excuses but no Clothing. I sick. Oh they did offer me 20 percent discount to buy more, spend more, WHAT A INSULT. They treat customers like Garbage. Oh, and then I was supposed to go to a UPS center to resend the incorrect package. There are NO Ups locations near me so I guess they better figure it out like I have too Figure out what I'm going to wear to my event. Anthropologie you SUCK.
• May 2022 by Rafael Tremont
  Simply breathtaking!
• March 2022 by Fatimah Maheen
  I am extremely disappointed in how Anthropologie goes about to ensure customer loyalty and retention. Their customer service reps require a thorough lesson on how to listen with patience and address concerns of their patrons. I had purchased a coat online on Jan 9, 2022 for my sister's birthday and I was quite excited about the order. On Feb 3, with no shipment and the birthday event coming closer, I called in again and spoke to Shakeel who informed me that it should never take this long, and that my item is considered lost in transit or never picked up by the carrier. He opened a claim for my order and decided to process for refund. On Feb 23, I found a parcel by the door and it was the coat I had ordered on Jan 9, 2022. At this point, I felt I could have kept it as this was shipped to me in error, but I chose to be honest and reached out to customer service and informed them of the shipment.Instead of being grateful or rewarded for my honesty, I was punished. I was asked to pay for the item that was shipped to me in error or ship it back in my own cost. Those were the two options given to me. It is unacceptable that I have to burden the costs to return something no longer needed, and to impose undue hardship to return to a store instead. They ended up CHARGING ME for the coat on Feb 24, 2022 despite my written and verbal refusal not to do so! The consequences I received were absolutely preposterous and illegal. I have learned that loyalty and customer retention means nothing to Anthropologie and choosing honesty leads to punitive outcomes here.
• February 2022 by S. vH
  Desperately data-mining via cookies, the company loses millions in online sales. Retailers like Macy's found the work-around. Anthropologie needs to figure it out.
• July 2021 by Justin Greenwood
  I work here and love it
• May 2021 by Ann Schober
  I ordered $500 worth of clothing. I live in an apartment building on a busy street in New York City. The delivery person left the package on the sidewalk just outside the door to my apartment building. I'm sure it was stolen within minutes of the driver leaving. Anthropologie says there is nothing they can do for me. They will not reimburse me nor resend the items. I've been having deliveries made to my apartment building for years. No other delivery person has ever left packages on the sidewalk. If they can't get into the lobby, they don't leave the package. I don't understand why Anthropologie is making what I feel are unsound business practices.
• January 2020 by Lara Anderson
  By responding to customer emails regarding complaints!
• October 2019 by Liz Oliver Bettineschi
  Worst Customer Service. Have called for months - everyday. Currently do not have furniture that I ordered and they have over charged me about $700. Sent emails. Called and still no resolve.
• August 2019 by Cally Sommerville
  Actually deliver purchases and not use insecure shoddy couriers. And if something goes wrong at least try to help. I was told by customer service that once goods go to courier Anthropologie is not responsible yet wasn't given ANY Information on how to contact the courier. Just told to call back in a few days! Shameful.