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January 2024 by Eric Menzel
Great Customer Service From The Team. Also helped a lot with needed information.Thanks to Gary for helping me out through the whole process of getting a new phone ??
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January 2024 by Mark Sey
Visited on 12/12. Was treated with unusual kindness. Everyone was determined to solve my issues with my new phone. Don’t let employees like these young men and women get away. You can’t train for empathy like these people have. MJ.Sey Thanks to everyone
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January 2024 by D C
Today I worked with day she was so patient and helpful with the process of upgrading my phone definitely would recommend this location if you wanna get quick and easy help.
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January 2024 by Rahil B
Awesome service given by Day and Derick. Good people and very helpful and knowledgeable.
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December 2023 by Natalie Knochenhauer
Derek is phenomenal. Efficient, knowledgeable, supportive, charming. Best ATT experience ever
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December 2023 by The Next Somewhere
This location is phenomenal, it’s a smaller space so you get very hands on, patient customer service. Day was the customer representative who helped me acquire my new phone and gave valuable advice and recommendation only when asked and the manager AP was quick to help when I came in with a bug glitch with an out of the box device. I’m very happy with how smooth it was to work with this team and will likely come back for any new family devices!
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December 2023 by Briannah Ford
Derick was absolutely great he helped me get everything I needed at a great price. Every employee in the store was very nice. Definitely recommend this location.
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November 2023 by Tiff B.
Everything ALL the reviews say are true! The staff and service at this store are TOP NOTCH!I came into the store after my phone completely gave out on me. I was greeted by Jay who was warm, welcoming and he listened while I explained my situation. He was able to guide me in the direction I needed to go to resolve my issue as well as clear up all of my upgrade and new phone questions.After a visit to Apple, it was determined my phone was done and I needed a completely new one, but they were sold out everywhere. Because of Jay’s kindness and excellent service, I headed back to do my upgrade with him. He literally was able to do my upgrade, order my new phone and have me out of the store quickly. He said he would give me a call when my phone was in which was a big help.My phone arrived in a week and a couple of days to the store, in this time I had met Sama and Day. He checked for my phone and was just as nice, if not even nicer, than Jay! He let me know he would look out for it and on my second visit, it had arrived. Sama was so informative about what I needed to do going forward while Day was so helpful in helping me set up my phone step-by-step. It was like I was sitting talking with friends and family. THAT’S how comfortable they made me during this experience.All in all, if you are hesitant to go in-store because of horrible service, GO HERE! They are patient, knowledgeable, kind, and aim to resolve your problem quickly and efficiently. THANK YOU ALL FOR THE AMAZING customer service and keep up the OUTSTANDING WORK!
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November 2023 by Holly Ann Baus
**UPDATE: the district manager never gave the credit to my account like he said he would. Stay away from this store, they will lie to you. VERY unprofessional.***NOT a corporate AT&T store, but a "certified retailer" so corporate AT&T unable to help.* Store manager A.P. gave me incorrect promotion information and said my bill for new upgraded iphone would be a low price due to a deal they were running for iphone 15 only. When I found out 2 days later that this was not true because I went to a different AT&T to complete my trade in (which A.P. also told me I could do and was told in that store I in fact could not), I called this store back and A.P. directed me to District Manager but did not acknowledge his fault in the issue or misinformation. District Manager refused to honor the promotion I was told in store. He did agree to my request to give my account credit to bring the price to what would have been iphone 14 cost, but was still hundreds of dollars more than original amount I was told in store. Entire process was very frustrating and time consuming, with multiple calls to customer service/store that could have been entirely avoided if correct information was provided from the start. Staff is clearly poorly trained and not knowledgeable, should not be helping customers if not aware of current pricing or promotions. Would not recommend going here or to their other franchise locations, would definitely say do your research and go to a corporate location.
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November 2023 by Holly B.
*NOT a corporate AT&T store, but a "certified retailer" so corporate AT&T unable to help.* Store manager A.P. gave me incorrect promotion information and said my bill for new upgraded iphone would be a low price due to a deal they were running for iphone 15 only. When I found out 2 days later that this was not true because I went to a different AT&T to complete my trade in (which A.P. also told me I could do and was told in that store I in fact could not), I called this store back and A.P. directed me to District Manager but did not acknowledge his fault in the issue or misinformation. District Manager refused to honor the promotion I was told in store. He did agree to my request to give my account credit to bring the price to what would have been iphone 14 cost, but was still hundreds of dollars more than original amount I was told in store. Entire process was very frustrating and time consuming, with multiple calls to customer service/store that could have been entirely avoided if correct information was provided from the start. Staff is clearly poorly trained and not knowledgeable, should not be helping customers if not aware of current pricing or promotions. Would not recommend going here or to their other franchise locations, would definitely say do your research and go to a corporate location.
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September 2023 by Burton Mulroy
I was here on 2 different occasions an both times it was great the 2 guys that were working on them days were great they did everything I needed.Thank you guys so much.. Keep doing your thing!
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August 2023 by Katerina Rasstrigina
Amazing experience at this location! Thank you to the manager and the two store associates who took their time to help us out with a complicated issue for over an hour. Very glad that we switched over from another phone service carrier and upgrade our home internet; we will be coming back to this location if we ever have any questions or issues. Highly recommended.
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August 2023 by Tim Lu
Got my phone and screen protector here. Came back to utilize the free replacement and very easy process and they installed new one within minutes.
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April 2023 by Carolyn Harris
Came in for an upgrade and Ryan was wonderful. Super knowledgeable 100% will be visiting this location again to see him!!
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April 2023 by Anastasia Skliros
Ryan LITERALLY SOLVED MY PROBLEM - he was the only person who actually listened to what I needed, problem solved different ways & was able to solve my issue that impacts my work, personal life & overall peace of mind. THANK YOU - people need to take some notes from Ryan’s approach to customer service and quality help
