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March 2024 by Matthew Little
Thanks I love this rental place
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March 2024 by R S
Cars are great, location is fabulous (reading terminal: grab some donuts at least!), and the people are amazing. Always treated nicely, always getting their undivided attention!
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March 2024 by Amitabh Madan
Convenient location with great service. Had Shaun at the main desk and he was brilliant…. Friendly, polite and knew what he was going. Was in and out of there quickly.
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March 2024 by Ashley Smith
Always a great experience at this location. I rent frequently and the team is helpful and gets me in and out quickly.
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March 2024 by SaDia Chance
Wonderful assistance , Shawn and Liz were amazing, they helped me through the entire process . I will definitely be back because of their gracious support
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February 2024 by Sai Mani Hemanth Muddana
The Guy at the counter is very unprofessional. Wouldn't respond politely, I booked a same day pickup reservation. I got a reservation confirmation email. I know in car rental business sometimes the cars won't be available for same day pickup but I didn't receive a call in advance saying they are out of cars. I even accept that, but when I reached the place and ask for my reservation, he asked when did you book it. I said this afternoon and then he repeatedly started shouting I tell you every week, I don't have a car, When I am not even a weekly customer. He didn't even let me speak, he just kept shouting. The whole experience was uncomfortable and very unprofessional.
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February 2024 by Jack Xu
Staff Shawn is super helpful during the challenge situation. Upon arrival no cars available even I have reservation booked 2 months ago. Shawn calmed me and got me a car at the end!
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January 2024 by R B
This is the only place I love to get my cars from. I only go elsewhere if this place doesn't have any availability. It's convenient for me and the representatives at the front are nice and personable. This is my experience every time I come.
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January 2024 by Mohammad Ahmed
This location is phenomenal! I usually rent on a monthly basis. This is Month 7! and they're always quick to get me on the road. The cars are new, the staff is the greatest, and that is why I rent from them constantly! Thank u so much! I appreciate it.
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January 2024 by Vati Low
The main guy in the front desk Jan 4 and Jan 5 is rude. He wrote the rental agreement under someone else's name and billing info for the car we rented. Someone else at different avis location caught the error - we spent hours trying to get this fixed with customer service because we needed to add another driver. We return the car 2 days early and ask him to confirm we aren't liable for anything else (our name isn't being used for someone else reservation) and instead he ripes up the rental agreements and laughs at my parents.
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December 2023 by Schuyler Shane
Useless!! I had a reservation but came late and they gave my car away. They didn't call or email to let me know. They just gave it away and assumed I was dead I guess. Oh and they had no other cars to rent so I walked away with nothing.
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December 2023 by Kashika Sharma
I am a repeat customer. Super convenient location and excellent, friendly customer service. Selection is great, cars are always clean. Sean and Liz have been very friendly to interact with and Sean is always full of bright energy.I have not had any issues though I have heard that the physical inventory of cars at franchises does not always match when you rent using the company’s website, which is not the franchise’s fault but can be frustrating for end customers. Again, I have not had such issues and the team here had always been super accommodating to me.
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December 2023 by Peter Harrison
Frequent customer. If you have experience renting cars in Center City, you know what a nightmare it can be with all the horrible customer service, don’t have car you reserved, etc. This is the only location that has been reliable every time, and their employees are competent and helpful (unlike most of the other rental companies in CC).
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December 2023 by Rahshan W
I have been coming to this location for a year now. The service is always quick, efficient and friendly. The employees and the condition/cleanliness of the vehicles is why I will continue to return.
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November 2023 by Tony di Natale
We rented several times at this AVIS location but it was never a stellar service. Overall, the experience mostly depended on the agent behind the desk helping you - or, as often at this location, not helping you. Any time we had an additional question or small request, we were often rewarded with a rude tone and a complete inflexibility followed by illogic explanations or excuses. Bottom line, we never really felt welcomed as a customer at this AVIS location - but since it is in a convenient spot and we always got at least a car, we kept coming back.Reason for the review is though the last, and by far worst, experience we ever had at a car rental agency. As many reviews already mention, AVIS tends to overbook its car fleet and customers often end up waiting forever to get a car if they even ever get one.Same happened to us. We prepaid our car that we rented 3 weeks ahead. We got all the confirmation emails, actually multiple times, so we thought we are good to go.After arriving at the desk to pick up the car keys, an unfriendly employee told us that their system broke down and he could not provide me any car key unless I was a preferred member. Unfortunately, we still didn't get a car despite us being preferred members. The explanations after we provided proof that we are preferred members didn't make sense and all we got was a 'come back tomorrow'.Now, I assume people rent cars for a purpose - for example to attend an event. So did we - to attend a rehearsal dinner and a wedding the following day.Since we already had everything prepaid and cancelling the reservation was no longer possible since it was past pick up time (!!), I attempted to find a solution by calling the customer service. After waiting a good amount of time in line, our pick-up location was changed to PHL airport which is about a 20-30min ride without traffic. We had to take an Uber to find out that our reservation was 1) not transferred correctly 2) the first car we got was broken and 3) renting the exact same car at this location added 50% of the initial rental costs. We just wanted to leave asap, so we signed everything and... missed the rehearsal dinner anyways as we got stuck in a traffic jam forever as we got our car more than 2 hours later as initially rented.We contacted Avis by mail, multiple times, and asked for a valid solution and if they can offer us a refund or a voucher for this misadventure. AVIS replied to us once, and 'exceptionally offered' us to cover the Uber costs to the airport - but nothing else.Now, while this review is also about this AVIS location, I really want to warn future customers to think twice renting with AVIS in general. Their old slogan 'we try harder' is misleading and really outdated - it really felt to us that they tried harder to make our life more miserable and absolutely none of the employees walked the extra mile to help us - not even a bit.There are more than enough other companies offering rental cars, and I can recommend Enterprise on 19th if you are looking for a company close by that is absolutely worth your money.In conclusion, if you are looking for a reliable car rental - rent elsewhere! AVIS has been a huge disappointment throughout!