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April 2024 by ASAP WIRELESS
THE GIRL IN THE FRONT ARE HORRBLE
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March 2024 by Tiffany Pinkney
Had a reservation…… got lost getting here….. arrived at 2:45p and the lady at the gate said they had already left but the website says you close at 3pm. Weak customer service !
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January 2024 by El Hadj Gueye
First and foremost stay away from Avis they will charge you a $9.90 fee in addition to all your tolls and tell you later that it was all on the agreement and they charged me a late fee for no reason when I renewed rental. This particular location has 0 customer service and its nearly impossible to reach them on the phone. I will never ever rent from them again.
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December 2023 by Linda Reyes
I was treated poorly and with racism. I'm a Puerto Rican woman with very light skin and was treated badly by the ladies at the front desk as they treated with respect all the black Americans and I was the only white customer there on the day I went in to return the rental. Phones are kept off the hook, so getting in contact with the front desk is impossible. Second phone line they have goes directly to voicemail, but no one returns a call back. They placed a hold on my bank card for a second week, but only used the rental for one week and can't reach anyone there to talk about releasing the hold on my card. I had to place a complaint of racism and bad service to the Avis complaint department and they are now under investigation and I may have to get my lawyer involved
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December 2023 by Reagan Cole
Most rude and aggressive staff ever. Kept being cut off and hung up on because the woman on the phone wouldn't even let me finish my question. You don't like customer service then quit.
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December 2023 by Sk AllDay
A woman working on Black Friday. 2023 was very rude and I let her know
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November 2023 by George Scheller
My payment to them declined. That's no biggie. I call them to correct it. For over an hour I get a busy signal every time I call them. That's terrible. They should have more than 1 line and I am wondering if they took the phone off the hook to make it stop ringing.
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September 2023 by Elizabeth Hardyway
the Avis Front Desk Representative, Wanda, at 6615 Norwich Dr in Philly was so helpful every time I am there and so kind!
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September 2023 by Benjamin Franklin
Females here was very ghetto and unprofessional I can’t believe they were hired, online It said it accepts debit card and then when I got there they said something about my credit score and said I need a credit card
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September 2023 by Andante Modelanto
Very good girls in uber side…So professional and helpful… open face….
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June 2023 by Koudousse Zakari
So rude girls very disrespectful, they thought they own the business
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June 2023 by Rene Samora
Unsafe place. I rented a car to drive for Uber but it was defective. It wouldn’t charge. I brought the car in for a swap but as I waited it was a real unsafe environment. Customers were yelling. I decided I didn’t want to rent from this place. I asked for a refund for the days I had the defective car. Was denied. I just wanted to leave so I left with a charge for the days I had the defective car. I will call Uber or Avis for a refund.
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June 2023 by Nicolas Ramirez Ramos
Easy return process, convenient location.
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March 2023 by Shameek Ransom
They do not answer their phone they need better customer service.
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February 2023 by First Last
The worst service ever. Rented car for uber and was not able to use it. For 1 week. Waster 430 dollars.
