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August 2023 by nikolai
I shop at Bluemercury more often than i'd like to admit, so often that me and the staff are on a first-name basis. I always have the pleasure of experiencing exceptional customer service from Karlyn. Anytime I reach out with an inquiry, Karlyn displays a level of attentiveness and professionalism that truly impresses me. Karlyn always goes above and beyond to ensure that my needs are met. She has given me amazing recommendations whether its in regards to skincare, haircare, fragrances etc and every time I walk out having purchased what products she introduced me too. Karlyn's dedication to providing top-notch support is truly commendable, and I couldn't be more satisfied with the assistance I receive. Its rare to come across such a dedicated, welcoming, and intelligent person like Karlyn and she's a big reason why I'll always look forward shop at Bluemercury.
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August 2023 by Su M
Observed horrible customer service. If they choose to do inventory on a Saturday afternoon, close up shop if they can't be nice when a customer simply asks a question. No help with finding products, very rude when asked if any samples, and blankly stared without giving a bag to put boxes in. Get some quality control in there
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April 2023 by Ryan Kirker
This store is truly a treat!! Every time we come in to the store it is a lovely and luxurious experience. The staff always have the best insight into the latest and greatest products (as well as the tried and true). They carry a wonderful array of stock and you always leave feeling glamorous.
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March 2023 by Alexa Freeman
I was really excited to finally find a BM near me. The store itself is GORGEOUS and had all my usual brands. My experience was unfortunately negative due to the lack of customer service, or even acknowledgment. I walked in and smiled to the sales associate who was occupied with a clearly well known customers baby. Although it was just myself and the known shopper in the store, I was never acknowledged or asked if I needed help. I did attempt to grab her attention while trying to be respectful to her existing conversation but she was keeping her back to me. I was hoping to re-up my La Mer, get some recommendations for hair care, and buy some home items from Diptyque and The Nest. I felt like a nuisance to the associate for having to scoot around her obsessively complimenting her favorite customer and overall left feeling invisible. I was not going to spend the money with an associate who ignores customers, unacceptable.
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February 2023 by Lin Stillman
Carlyn is a terrific sales person! She helped me find the perfect lipstick, a mascara giftset and an eye shadow I hadn't been able to find anywhere! She always helps me when I visit Philly and is so friendly and knowledgeable. Thank you Carlyn!
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January 2023 by Ardit Shatri
Rude staff- did not carry two items that website said were in stock: creed cologne and ogee moisturizer. Definitely fell in quality since before pandemic.
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October 2022 by Shirah Brown
Codi was super nice and helpful when I visited. I was looking for a lune + aster product which found easily. The store is very cozy and they have different brands than my hometown bluemercury - like Sisley. It’s great to know I have a beauty gang in my new philly neighborhood ?
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September 2022 by Hannah Koenig
I love this store! One of the very kind associates, Karlyn, found me stressing at the skinceuticals section and kindly helped me pick out a few products last week. The Caudalie serum she insisted I buy instead of the skinceuticals has completely changed my skin and has cleared my redness. I can’t say enough good things about this store and their staff!
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September 2022 by Rebecca Perschon
Karlyn and Codi were super helpful and knowledgeable when I was looking for skincare and were able to answer my questions. It was great shopping experience and I will be back for sure!
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September 2022 by Maria Quattrone
I like this place as I go to get my Moroccoan hair products. Disappointed that dont carry Channel anymore. But always good service and you get a free gift of you shop on ypur birthday month
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August 2022 by J B
I cannot say enough good things about my makeup application with Zoe!!!! So incredible. Wasn’t sure what to expect being it was my first time getting this service at bluemercury, and I was beyond impressed. Consulted/listened/asked questions, and absolutely nailed the look even better than I could’ve imagined! I’ll find any excuse to go back now. Thank you Zoe!!!
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February 2022 by Leora Troy
The staff at this Bluemercury are so helpful and kind. I need to call out Karlyn and Naumy who took the time and went above and beyond to help me.
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September 2021 by bryona smith
I always have the best experiences at this location. I don't know her name, but the wonderful gal who helped me, took so much time out of her day to help me pick an eye shadow, she's the best!! She remembered me from a visit before in the past and was so generous with her time and suggestions. ALSO, I looooveee how they always give me the best free samples with my purchases... it's truly a great business move because I always end up buying more things each visit...ay yay yay. ❤❤
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September 2021 by Audra Wist
Helpful and welcoming staff who were able to answer my many questions about oil cleansers, of all things. Was even able to take home a few samples to compare brands! Fabulous selection including Chantecaille, Detmalogica, Caudalie, La Mer, Tata Harper, Diptyque, Osea, Kjaer Weis and some smaller indie brands, too. Think this might be my new go to for luxury bath/body/make up.
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September 2021 by Kim V
Great customer service! Today I came in to try smelling some new fragrances and staffs here are very friendly!