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October 2023 by Molly B.
This place is a disaster. Wasted over 2 hours sitting there only to be turned away because they were short staffed, which they'd already known when they checked me in and had me fill out all of the paperwork.
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October 2022 by Bobbie R.
I live in Arizona and was at Penn med visiting my sister when I realized I was running out of my HBP meds and had no refills. I went there with hopes of them renewing them. From the beginning walking in I was welcomed, filled out the forms, saw the doctor, and had lab work done. Everyone from Brian at the front desk, to Vivienne Nguyen PA, to the awesome nurse ( can't remember his name) we're 100% wonderful. So today, here in Arizona I am meeting my new doctor for the first time and I called Mydoc to see if they could email me my lab results to take with me. Not only did Brian remember me, he asked how my sister was doing. Now that's a memory. I appreciate everything they did to get me through the last couple of days with my sister but even more, the kindness they showed me. Went to Walgreens later that day and got my meds refilled. Thank you so much. I would HIGHLY recommend them for your needs. Thanks from Arizona, Bobbie
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January 2022 by Maggie P.
The actual urgent care service was fine, but billing is a nightmare. I went in May '21 for a Covid test and was told that I needed to put down a $85 deposit because I had a high deductible insurance plan (I did not).When my insurance covered the test and I had my EOB issued, it took two months of repeated calls and emails to get the deposit refunded.
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June 2021 by Cecilia R.
myDoc's billing practices are basically a scam. They required $99 Covid test deposits even though they were in my insurance network (First Health). Then they billed the wrong insurance, and when it was rejected, they didn't bother to follow up with me. I had to hound JingJing Cai to get them to properly file the claim. My insurance immediately paid the negotiated rate of $93 that myDoc agreed to in its contract. myDoc did not refund any of the deposit for almost 3 months after receiving the insurance check - and JingJing is refusing to refund the difference between the $93 negotiated rate and the $99 deposit, which is a breach of their contract with First Health. My insurance company's grievance department is going to follow up to make them refund the deposits in full. These tests were in October and November 2020, it's June 2021, and I'm still fighting with myDoc. What a nightmare.
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February 2021 by AJ L.
This place is either a scam or just completely unorganized. I went in for a rapid Covid test and thought I would have the results in an hour. I had to go back to work, and the call came while I was in an important meeting. I called back using the number they gave me, as well as every other number I can find associated with mydoc in Philadelphia, and could not get anyone to pick up. You can't even leave a voicemail because it says the mailbox is full. I called fourteen times, and now they're closed so there's no chance. I needed the results for an event tomorrow and now I will not have them and I wasted $75. How do they not have a voicemail, or an email notification, or an online portal...or even the decency to call you twice if that's the only way you can get your results??
