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October 2023 by mark fishbein
During a long layover yesterday ( Sept 26,23) we wandered in to the store located in the Philadelphia international airport.We were greeted warmly by Terry and were guided thoughtfully through consideration of wardrobe items, specific to that store and ready-to-wear Brooks clothing.He was extremely knowledgeable and helpful. We all had a fabulous conversation following !This is why multiple generations of my family and myself have always shopped Brooks Brothers and Terry at the PIA location is the finest employee a Brooks Customer could experience.We shall return to this store as a result and specifically PIA when we travel overseas. Thank you !
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July 2023 by Chris Voit
It has been a long time since I have gone into a store and received such great service. I have always loved the products, but wasn't able to get to a store. I will be back. Special shout out to Jennifer in the KoP store - she was amazing.
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October 2020 by Vicki Rothbardt Oswald
Highest quality clothes at equally high prices.
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August 2019 by Tracey Walsh
They could hire people who actually care and have a modicum of customer service integrity. Other stores may have a better success rate, stay away from Walnut Street, Philadelphia.
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October 2018 by jim l.
Should have looked at reviews before attempting to shop at this store. Stood in store 5 minutes and nobody acknowledged my presence. Finally walked out. Have been waiting for something to force me online for clothing purchases and this was it!
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June 2018 by Sam J.
If you get to the store around 9:20 p.m, forget about trying on the shirt. This is what happened to me today. I had forgotten to pack a shirt and I had a meeting in chicago the next day. I usually wear a size 16 1/2 neck and 34_35 sleeves. BB has only a single number for the sleeves.The sales woman did not know if the size was a medium, or large. Your're kidding me ?? Trying it on was out of the question because it was almost closing time. I spent $92 of my hard earned money on a shirt that I am not sure will fit. That will be my first and ONLY experience w BB
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March 2018 by BRYAN HALLIGAN
Friendly staff and excellent customer services. Amazing clothing.
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January 2018 by Daniel B.
I decided to buy a dress shirt and a "sport shirt" (a button down without being "dress" -- that's how they use the term). I asked the clerk what size I should get for a dress-shirt size of 16-34; she told me Large. That is incorrect; according to the website, it's Medium. Because I expect the staff at Brooks Brothers to know what they're talking about regarding simple factual statements that can be looked up by them easily, I just trusted her. Now I have a shirt that's too big that cost me $100. Not very good customer service.
