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August 2023 by Gina Wilson
I wish I had seen the reviews before wasting my time. The ATM is outside the branch in a secure lobby which bafflingly cannot be accessed after hours like other locations. This is incredibly inconvenient. If it is as simple as fixing the card reader that should have been done months ago or whenever the issue arose. This is my closest Chase location so I plan to close my account and use another bank with ATMs accessible 24 hours a day.
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July 2023 by Barbara “Varvara” K.
This review pertains to one specific staff since Chase does not allow me to record praise in any other way.I went to this branch after a rude and discriminatory experience at the Rittenhouse square branch where I was treated like trash once I mentioned that I needed help with a closed account. At this branch I was helped by Nathan who went way and beyond trying to help me, spending a good amount of time talking to a colleague on the phone, explaining my situation and keeping me updated at the same time. If everyone at Chase provided this level of customer service I would never do banking anywhere else.Thank you, Nathan, and I hope you stay this way forever and not get crushed by the system
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April 2023 by Margarita R.
Came in for a name change and was instantly greeted by Nathan. He was very nice and assisted me with my needs. When he was unsure of something he asked his manager, Melissa, who came over and explained the process. I had a good experience overall!
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April 2023 by Deja Bullock
Their card reader to get into the building after hours to use the ATM does not work. Very inconvenient.
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May 2022 by Shawn Ryan
I don't understand why I can't access the atm at any time. Tried using the card reader outside and it doesn't let you inside.
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October 2021 by Courtney S.
I'm sitting in this chase location right now and this is my first review ive ever written for any business but that's how angry I am. this place is full of adult bullies. TAKE YOUR BUSINESS ELSEWHERE. this is flat out thee worst bank/business I've ever been to. The staff have no idea what they are talking about and are flat out rude. I came in to try to get a title form notarized and they made a simple task take over an hour to complete. I wont go into detail but I'm just absolutely shocked and disgusted how rude, disrespectful and downright mean this entire staff is. This is only the second time in my life I've left a business in tears. corporate you need to look into this location.
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September 2021 by Pam B.
Don't go to this bank for anything other than check cash or deposit. I swear the manager d*** as a doorknob. If you don't know the answer to something you should try to find out so you can help the customer. Since when do you say I don't know, check at another branch. Since when do you tell the customer to contact their legal department for questions they can't answer. Idiots... should be seeking answers for themselves.
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July 2021 by Issam Ghaben
Regina who at all times has been courteous and friendly, but more important she has been extremely helpful. Her assistance to me has been top rated.Thanks!
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July 2020 by Robert Greene
In April of 2020 I was considering Chase Business Banking for my blooming business. After reviewing the web documentation I had a few questions and was directed to Kevin Holcomde at the Grays Ferry branch in Philadelphia.After talking with Kevin I am no longer interested in banking with Chase. He asked countless questions about why I would even be doing business with Chase, as if my business wasn't ready for a Business checking account despite an annual revenue of more than 10 million per annum. The engagement felt like a police interrogation and was very uncomfortable.When I ask to speak with someone else he hung up on me.I hope management makes adjustments, as its unfortunate that this interaction has led us to pursue other options.
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March 2020 by Tahmid Bhuiyan
Awesome location. It's good to see chase expanding it's branches around Philadelphia, making it much easier for their customers to make quick transactions.
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December 2019 by Charles Durrant
Awesome branch, friendly staff
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December 2019 by Jacob Cooley
Brand new location. Fast and friendly and helped us with what we needed!