Citizens Progress Plaza branch offers a welcoming banking experience with helpful and professional staff. Customers appreciate the friendly, respectful, and patient service they receive when asking questions about buying a house, paying for college, saving for retirement, or managing debt. Many mention that the staff, including individuals like Septyan and Sheldon, go above and beyond to provide excellent customer service and financial advice, helping to rebuild trust after negative experiences with other banks. The branch is part of a large network with around 1,100 branches across 15 states and approximately 3,100 ATMs, with options for online banking through a mobile app and a customer contact center. While the staff’s professionalism is highly praised, some note that the lobby could be improved as the old carpet emits a moldy smell, which affects the overall experience. Overall, Citizens is seen as a reliable and helpful bank for personal and business banking needs.
this is one of the worst Banks in the city….every time i come here the lines are long, the ppl are very slow & their debit card machines never works !!! if u can avoid this bank
March 2025
Terrible bank. Could not even cash one of their own checks from a corporation with an account, without having to make people open an account.
January 2025
Please this bank is bad customer service the ladies they very bad and you wait long time for everything citizens bank is the bad. Bank Philadelphia don’t put your money there
