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February 2024 by David Gonzalezrubio
Great!
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December 2023 by Sandra Maria Tiul
Here you schedule an appointment beforehand and at that same moment they give you the card, it only takes 30 minutes for the appointment
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July 2023 by Dana L.
I have not been here in about a year, but when I come my anxiety is always on high. From the time I walk in till the dark lobby. Today I went, greeted by two familiar faces. Didn't know I would be taken care so fast. The tailor seemed annoyed cause I wasn't fully prepared after I appologized. She made me feel insecure with her rude antics of confusion on me the customer. She had no patience and she tried to integrate me. Upper management did nothing but stare at me as I walked out bothered. The clerk smiled as I angerly walked away. I was destraught.
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March 2023 by John C
I can honestly say that this is the best citizens branch. The people working over there are super nice. They are very patient, friendly and professional. Love this place.
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December 2022 by Spicy Dolores
The bank teller “Mari” is rude and has snarky attitude. When u go there to get change even if they have it they will tell you they don’t but if it’s someone they know they will hand it to them right away. Just do your job don’t act like people owe u something because they do not :)
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July 2022 by Kim Bao
I opened a checking here at this branch last month and a week ago I opened 10 saving accounts it triggers the security so my bank was frozen leads to closure, i went ro this branch and the Chinese banker seems like she doesn’t know anything to answer my questions, I ask her when i can reopen an account again with your bank she shakes her head she doesn’t know, I suggest her to call someone higher to get the answers she said no, literally she said know to all the things i bring up , it makes me thinking about she has no knowledge of anything or being lazy to do so, I’m not going to this branch again and one more thing if you’re Asian other banker agent will push you to the table of that Chinese lady to assist you, horrible experience, useless Chinese banker
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May 2022 by Th crack thow
The bank teller was on her cell phone while I was trying to make a deposit. I told her I'll wait until she's finished her phone call, and she said " I can hear you". It appeared that she wasn't putting her phone away so I asked to speak with the branch manager. Branch manager was not there The employees was trying to sweep this situation under the rug.They wouldn't give me Customer service number or a email so i can submit a complaint.
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April 2022 by jenine warren
Great and comfortable enjoy going there. Even on busy days they move as fast as possible. Don't wait to long.
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April 2022 by kim lam
Bad service, don’t come here
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February 2022 by Taina Bermudez
My mortgage account from a different bank transitioning our accounts over to Citizens Bank. I called to get payment details to set up my online banking to make timely payments. The rep. told me I have to come in for that information because she cannot disclose it over the phone. I said excuse me. She reiterated with an attitude. So asked her what's the attitude about. I asked for her managers name and her name and she hung up on me. Ghetto! She should not be answering phones! There's no reason why I have to go in person for you to give me that information. Sorry behind. You know I called back too. Got the managers name ... and hopefully management will send out to retrain or something. Not liking that my bank is handing us over to such unprofessional. SMHZero stars from me.
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January 2022 by Taslfan Z
Tiffany is excellent,but the lady work customer service today 12/20/2021 i don’t know her name , try to ignore us ,look like her lunch time is very important
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October 2021 by Stop Crying
Good banking. Behind the scenes.?
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October 2021 by Ryan Paul
No banker available they should have someone in replace to help customers
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July 2021 by Balphy (Balphazar)
If it was possible to give them 0 stars I would. Horrible customer service experience. They barely speak english as it is so there is a big language barrier and along with that they give you the run around rather than tell you straight away whether they can or cannot provide the services asked.
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September 2020 by Greisy Rodriguez
Customer service in this branch sucks. Tiffany was so rude and also the supervisor is so unprofessional and helpless. Never going there again
