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March 2024 by Michael Testa IV
Pharmacy is the reason this location gets 1 star. The staff in the Pharmacy are VERY RUDE and God forbid you ask a question about your medication not ready when I received a conformation it was. Your immediately pushed to the consultation window without any real reason, explanation, or professionalism.At the consultation window absolutely ZERO customer service, i wailed while the employee finished their phone call. once they were off the phone, they did not ask how can I help you, or did they have any form of customer service. Just asked what's your date of birth. The then explanation I was given did not make any sense and basically told me I need to call my doctor about my refill. I will be switching locations. Recommend avoiding this location! oh and don't even think you're going to get them on the phone!
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November 2023 by Pamela Tudor
Train your staff in the pharmacy or fire them. Had the worst cvs experience ever. Cage was down, staff was there and 4 times I asked what was going on. Is the pharmacy closed? What's up? etc. NOT ONE PERSON ANSWERED ME, ALTHOUGH THEY CERTAINLY HEARD ME. Finally the cage door slowly opened, and the surly person at the counter never said a word of explanation, didn't smile or welcome me, just asked what my name was, without even looking up. Who knew it was lunch time? And it was after 2 anyway, The staff was surly, unwelcoming and never responded. She never said thank you for your business, or even goodbye. She seemed like an angry person who hates her job and hasn't a clue what customer service is. I will be looking to change pharmacies because the way they treat people is not acceptable. Night and day from other cvs's. They were all rude, in ignoring my question and of course, no apology.
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July 2023 by Vince G.
They have about a half dozen people working in the pharmacy but they are slow as heck. Refills take about a week to fill.
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April 2023 by Rawdha Al ali
هو عبارة عن صيدلية بس الصيدلانيين يخلص دوامهم 5 العصر و نقدر نتسوق فيه مواد غذائية و مستلزمات شخصية مكان حلو ويسكر 10 اتوقع
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March 2023 by Google user
Horrible wait times to speak with the pharmacy, yesterday I was on hold for 20 min, no one answered. Today at 8:15 am am still on hold after 20 minutes. The service at this location has become HORRIBLE.
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March 2023 by Jennifer Foster
Wouldn’t let me return a purchase even though I had the receipt and it had been less than 24 hours. Some of the worst customer service in the city.
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March 2023 by Robert Bueding
Horrible wait times to speak with the pharmacy, yesterday I was on hold for 20 min, no one answered. Today at 8:15 am am still on hold after 20 minutes. The service at this location has become HORRIBLE.
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February 2023 by Ashley J.
I have been to this CVS on numerous occasions. What I feel warrants a review are for two reasons. The first is the pharmacy. There was a pharmacist (Rana) who assisted me there that deserves a shout out because she was so helpful towards me. I went to an Urgent Care (Jefferson) awhile back as I thought I had Covid (turns out it wasn't) , but was prescribed a medication (Albuterol) by the MD I saw there. She had informed me that the medication the doctor prescribed wasn't covered by my insurance and would cost me $40. She said that there was another type of medication that was similar to the one I was prescribed and covered by my insurance (Levalbuterol). She went out of her way to call the urgent care directly but was unsuccessful with getting through as they hung up on her. She then called advised I call the UC and I did get through but then I was hung up on as well. She then called a second time and still wasn't able to get through. On my final try we were able to get in touch with the MD, and we used my phone on speaker and she spoke to the doctor directly. I was then able to get my prescription filled for the alternative medication. I did have to wait quite some time as the UC didn't put it through until about an hour and a half later, but they did nonetheless. I was so happy about this as the new medication costed $10. What I really appreciated the most was how willing Rana was to help me. She didn't need to take this extra steps or even inform me of a cheaper medication but she did and that says something. I also wanted to give a shout out to a security guard (Adreim) I'm not sure if I spelled his name correctly but I had brought my dog Bonnie in recently (she's an ESA and soon to be PSD) as well and she gets excited easily with others and he took notice and was actually able to calm her down. His kind and friendly demeanor towards her made my store visit (unrelated to the pharmacy visit I had as these were two separate visits), made it all the more pleasant. He even took the time to show me some tips on how to train her. I was so grateful and impressed and he took to Bonnie really well. She now has a CVS friend! Anyhow, I appreciate the service I received. One of the store attendants also helped though I didn't get his name. Bonnie was so reluctant to leave the store once we got to to the entrance that she stalled and parked herself right in the entryway. The kind gentleman came away from the register to help redirect her outside which I found beyond kind. I wish I had gotten his name but I didn't. I just appreciated the kindness and sincerity they both showed to me and my dog that day. It's nice to know my main pharmacy has my back in more ways than one:) Thank you.
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February 2023 by Janine A.
I just experienced (2/5/23) the rudest & most unprofessional interaction with the pharmacy. I will transfer my RX & will not patronize this location ever again. Their overall low star Yelp rating is appropriate- I will look into an independent pharmacy to no longer patronize CVS at all. I called at 1:14 pm to refill a Rx. The tech said 1 hr. She heard my disappointment & asked if I was already there . I stated I was a a couple blocks away, she said to come in 20 minutes. The call lasted 4 minutes, so she said this at approximately 1:18 pm. thus summoning me at 1:38 pm. At 1:40 pm, I arrived to a closed pharmacy gate & a sign noted they close 130 - 2 pm for a break. After waiting a few minutes, I asked the pharmacist about my Rx, I said I was told to pick it up now. She replied, incredulously, they're on break, etc. "We're 12 minutes into our break, we open at 2 pm." I relayed my confusion because I was told to come at this time. I asked if she was the person I spoke to, she said no. Then the tech (out of my view) said she told someone that, but that was "a while ago" with an attitude of annoyance in her tone. Umm...it was 20 minutes ago...that's how long ago she said it. I walk away, understandably frustrated. Clearly, the tech didn't realize the time when she told me to come in 20 min, inadvertently, telling me to come when they're closed. An understandable mistake. But instead of owning it, they treat me poorly, as if I am the issue. I'm doing what I was directed to do. This increasingly bothers me as minutes tick by. (To be fair, the pharmacist didn't know I was told this, but her affect was still rude.)I had my wife & kids waiting in the car outside & this will now be about 45 min of them waiting. I buy snacks, take it to them outside & explain the wait. At 1:55 pm I go to the gate & stand to await the opening. Before it does, I hear the tech (still out of view) say to the pharmacist, in a nasty tone, "...& when she called, it was like..." the pharmacist stopped her, looked at me with wide eyes to try to indicate to this poor excuse for an employee to shut up b/c I'm standing there. They didn't know who I was, but they quickly learned who I'm NOT...& that's "the one." I proceeded to read that little girl & the pharmacist for filth. I attached the screenshot of my call. I am also not the silent type, the entire store probably heard me say the only thing they should be offering me is an apology for their mistake, not their attitude. The pharmacist immediately changed her affect, apologized & filled my Rx in 5 min. She was suddenly pleasant as pie, twice as sweet. I know it's hard to find good help, but you lost a years-long customer today.
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March 2020 by Bondia R.
Good customer service. Friendly and helpful staff. Found everything I needed easily. Easy and convenient checkout
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January 2020 by Tony P.
Super off putting pharmacist (young east asian lady), so much so that I've been putting off picking up my prescription for months lol. Finally had my script transferred to a friendlier establishment.
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August 2019 by Justin D.
The pharmacy here is a complete waste of time. I go to fill a prescription and "Rachel" tells me they won't be able to help me until the following Tuesday, a week after. I go that Tuesday, they tell me they can't order anymore, as they've reached their quota for the month. They can't get their claims straight.
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May 2019 by Kevin G.
I went in looking for a specific item this morning and w ouldnt you know it i was followed around by some psycho employee lady. Can i help you sir 2x. Not in a friendly way either.. in a intrusive like what are u doing in my store kinda way..well im sorry ill take my buisness else where.. save yerself dome dignity and go to another cvs.
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March 2019 by Casey F.
I can find everything I need here relatively quickly and love how they have a self-check out (which no one uses for some reason!) Love it!
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January 2019 by Benjamin M.
It's alright. I am never impressed by the employees or the store layout. As far as CVSs go, this is all you really need. It is convenient to stop in while I am at work since it is right in the corner. One good thing about it is that there usually isn't a very long line. Also, Valentine's Day is just a few weeks away and chocolate is 50% off. Sweet deal!
