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January 2024 by Sandy Lopez
I came in to pickup a package and Dave was fantastic. Super friendly and efficient. I’ll definitely be utilizing the pick up option more often. Thank you again Dave!
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January 2024 by Jeff US Ranger Airborne
For the 3rd Time, DHL has Done the Same Exact Thing. That Is, to Text and Email me days Earlier than what they Originally told me my Package would be Delivered, to telling me it's "Out for Delivery and a Signature is Required". So I have to Reschedule my day to stay home to Meet the Delivery driver and Sign for my Package. But They Never Show Up and I wasted another Day for Nothing. DHL offers Nothing But Fake apologies but No Corrections. Very Unprofessional they are.
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January 2024 by Elite Aliyah Lawren
Maliki was so helpful! She got me in and out even though it was basically closing time. She had a great attitude! One of my best experiences w/ DHL
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January 2024 by Z. Fay
This place is ridiculous. My package has been sitting at the facility for almost a week. Once my item came there they put it on hold due to the "holiday ". Mind you its not. I'm pissed with this place. I want my stuff. This package was even an express shipment. I can't even get in contact with anyone there.
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December 2023 by Tonya Thornton
I went to 550 Elmwood Avenue location. Dave was great! He was professional, knowledgeable, friendly, courteous & very helpful. He made me laugh after not having such a good day..I had to leave a nice review because Dave certainly deserved one!
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December 2023 by Tiona Chanel
This is the worst shipment company I ever dealt with. They always stealing someone packages. My order was supposed to be here today at 4:24. I have cameras surrounding my house. They have no proof that my package was delivered and these fools are telling me my package was delivered when I clearly can see on my cameras no one came in my area for that whole hour that they said they delivered.
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November 2023 by S Anj
With all the negative reviews you would think DHL would get their act together. In 2023 with all the technology available to us, and with other carriers being able to meet their delivery schedules and give customers a 2 hour window of when the package will be delivered (with 95% accuracy) it's laughable that DHL can't even commit to a day let alone a time. Why on earth would anyone choose DHL if given the option? 2 days in a row, DHL promised delivery and 2 days in a row no delivery! Customer service is just their to pacify customers...they have no real knowledge or ability to communicate with the warehouse to resolve delivery issues. Shocking this is 2023!
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November 2023 by haadiyah muhammed
My package was not delivered to my door. After several days of waiting I called multiple times…. Never mind they have some fine men in there and they’re friendly they gave me the most beautiful compliments I love DHL NOW.
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November 2023 by Tiffany Waters
Please do not use this service. My order was suppose to be delivered last Tuesday. The website showed it out for delivery however it never came. When I contacted them they said my package never went out and was rescheduled for last Friday. The tracking showed it would be delivered however when I called a representative stated it was never put on the truck. I spent 500.00 for shipping and still do not have my package and every time I speak to someone on the phone they are not from the country and tell me there is nothing they can do. Moving forward I will only use UPS. Please beware before you use this company.
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November 2023 by Breana Dunn
DHL is the worst! Literally going on vacation sunday and i got a notification that they attempted to deliver but nobody was home. So i called and told them to escalate the issue! Manager calls and says they are going to redeliver and then i call back and they said its not possible and they will try to deliver on monday! When im not home again! I hate DHL i have so many clothes i needed for my trip! I hate this company so much!!!!
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November 2023 by Kevin Ngo
How are they still in business? My package is being on hold for over 2 weeks at this station with no updates. I called DHL customer service to find out what's going on and even their people can't get an update from these people. I have orders piling up because these incompetents can't do the most basic function of their business - delivering packages.
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November 2023 by Dwie tv
I had DAVE assisting me to make sure I got my package to the right place he was super friendly and patient with me all the way I would say he's an excellent employee.
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October 2023 by JADA MARIE
Ridiculous my package I spent 400 dollars on been sitting in Philly for two days zero updates every day reps tell me its being delivered today even tho it never said out for delivery. Then it gets late I contact customer service again he tells me it’s not coming cause the driver doesn’t know if my address is west or east? Like really ? Stop with the lies I never had a problem with any delivery service finding my house . Where is my package ? When am I getting my stuff? Starting to think they lost my package..
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September 2023 by Vangie Smith
This delivery service is a joke don't no y companies use them I been waiting on a package says out for delivery then all a sudden it says delivery attempt could not be completed what is that suppose 2 mean? Now trying figure out how can I get on touch with this company about my package ? ? ? ? ??♀️
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August 2023 by Angie Marino
I want my refund I paid 500 dollars for one day shipping just so they can ship it back to me a week later, now this Asian man has supposedly helped us with our package being shipped to Mexico and the items that were being shipped were electronics, we were supposed to declare everything and make sure everything had the right price for each item and since everything was used I was trying to figure out the cost but then the man says that “price doesn’t matter if you claim this is from a company of yours” and we had to do extra stuff that includes opening account online with IRS so they wouldn’t stop the package and I wanted to make sure it will not be stopped by customs at the airport because the package was like 1k worth but like I said the man said it doesn’t matter so i ended up putting it was worth 3k which it wasn’t the right price and asked him again “are you sure it won’t get stopped?” And he then replied with “yes it won’t get stopped no matter what amount since you opened up that account (IRS account) and the code that the account gives will be needed for the process” and so I did give the code paid 500 dollars for nothing and that man should NOT be working there giving out false information like that because LIKE I SAID he said IT DID NOT MATTER HOW MUCH THE PACKAGE WAS WORTH since I got the IRS Account which was used to open up a company account with IRS which then gave me a code to give to the man who told me I would not be stopped, I have learning disability so apologize if this isn’t understandable but I do have a witness who was with me on that day so if anyone is reading this PLEASE RECORD YOUR CONVERSATION WHEN YOU GO INTO THIS BUSINESS ALONE AND PLANING TO DO BUSINESS WITH THEM EVEN THOUGH I DO NOT RECOMMEND. THEY MADE ME WASTE A HUGE AMOUNT OF MONEY THAT IS NOT REFUNDABLE AND FALSE INFORMATION WHICH I THINK THEY CAN GET INTO SERIOUS PROBLEMS and also when they delivered it to me it was in such nasty conditions, I PUT FRAGILE STICKERS ALL OVER THE BOX JUST SO IT CAN BE TREATED LIKE TRASH, IT HAD VERY VERY FRAGILE ITEMS IN IT AND I HAD SMALL ITEMS WERE MISSING. I didn’t even try to reach out to customer service because it’s all machines and when I actually got to customer support they wouldn’t be patient with me and would hang up or just be straight up rude
