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April 2024 by jusleen Samra
Horrible horrible customer service by a female employee. I tried getting her name and over heard what sounded like Shab. This employee is a bully to customers and the people that works with. If I’ve paid for my food and had to use to restroom there should be no need for her to yell at me and keep saying bathroom is for customers only. I don’t know why employees have to talk to each other about customers in their native language, if there is a issue than why not address it right there and solve the problem. Will never be going to this location, that employee SHAB left a horrible taste
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December 2023 by Marilyn Chisholm
Everytime I come here there’s always something in my coffee or something is wrong w it. Terrible place ever !
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August 2023 by Priscilla Tisdell (Swaggi's Reviews)
Went for early breakfast and food was hot. No complaints about the service. In and out.
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July 2023 by Lea Thomas
Only Dunkin I go to in Philly, Staff is nice.. And you can sit and enjoy your coffee, while in a pretty good environment..
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May 2023 by Mikel Davis
I’ve attempted to give this location multiple chances at a better review, but after 5 bad experiences I won’t be giving this location anymore business. Breakfast sandwich bread is never toasted. Bagels are only toasted 50% of the time. Coffee orders were correct only 1 out of the 5 separate times I ordered here. When staff was asked to please fill the order correctly they either outright refused or remade the order incorrectly again. When asked for a refund you are denied outright or told it isn’t their problem and to take it up with customer service on the app… They simply don’t care…
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March 2023 by Charles King
This location is very convenient in order to expedite the order promptly. I'm glad that the majority of the public seating has been removed. It was a "magnet " for loitering individuals who didn't buy anything, it was a source of aggressive panhandling.
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January 2023 by Chakiera Thomas
HORRIBLE HORRIBLE HORRIBLE! I mean the worst Dunkin’s in philadelphia, bagels are HARD as a rock! i got a cinnamon raisin bagel that tasted like GARLIC ! literally couldn’t take a bite w/o it tasting like EVERYTHING , they shouldn’t bake them together what if someone’s allergic! horrible
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July 2022 by Charlie H.
Usually this Dunkin sucks, but I was pleasantly surprised ordering from mobile. I strongly recommend ordering through the Dunkin app for a quick and smooth experience here.
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June 2022 by Cynthia Coston
Today, I was very disappointed with one of the favorite Dunkin places at 40th & Ludlow. The eatery has changed hands. But I was happy to see that after the long wait because of Covid, they have finally replaced their seating for indoor dining. So my husband and I got our donuts and coffee and sat a while.Upon leaving, I went to the counter to ask if I could use the ladies room. The manager says to me, "it's only for customers." I tell him I am and he repeats the same words. And I repeat mine. As it becomes obvious he doesn't believe me I point to the table where my husband was still sitting with our empty cups, "see", I say. But the owner/manager begins to walk away. I signal to my husband to bring the cups to the counter, at which point the man finally buzzes me in, shouting go!" At which point, I lost my patience and told him he was a jackass! Had he not been so nasty I would have remembered my receipt in my handbag and showed to him. I have been going to this Dunkin for four years and never been so insulted. The previous manager and staff were very nice, considerate people. Needless to say, I will be buying my refreshments elsewhere from now on. And, while I'm not someone who always assumes a black on white issue, in this for instance I have every reason to believe it was. I am a black woman who is very sadden by this experience.
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January 2022 by Ruby Williams
It's okay for a quick cup of coffee I don't care for anything else. Not like it use be the donuts use to be cooked the first thing I'm the mornings back in my days
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January 2022 by Cassandra Wooden
No real customer service.
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January 2022 by Patel Komal
I don't write reviews and specifically not any negative but this place is worst. The employee working are very bad. I asked for a bagels and he just gave them without even cream cheese and when I said that I asked them with cream cheese and he was like it is not "free" and I said I know i can pay for that. Then the cashier started cursing in his language but he did not know that I can understand him.
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December 2021 by Elizabeth Lewis-Brown
I asked for one holder for when coffee hot, rudely said We don't have the coffee is not hot,ok what about a larger cup...I'll pay stated.He handed me the cup,also I asked another employee for a stopper so the coffee would spill, very short we don't have .It's too early in the am for that kind of customer serviceand All I wanted was coffee .
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November 2021 by Sushant kumar
There latte with hazelnut flavor is better than Starbucks
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November 2021 by unicorn sighting
The customer service is good. I never had an issue with the employees; they were super nice. My issue is with the donuts. I got the apple crumb donut and it tasted off, like chemicals. I know D&D isn't a gourmet donut shop with all natural ingredients, but the taste was really off putting and overpowering. It didn't seem to belong in the donut, and I thought maybe it caught the taste of some other product on the shelf. Another time I tried their pumpkin donuts. I couldn't eat them because they tasted like smoke. It was weird...but it kind of had a liquid smoke/bbq taste to it. Again, very strange and unpleasant. Other donuts tasted fine and regular; like the sour cream donut was good, the Boston kreme tasted fine from what I remember. But I wouldn't trust to get donuts from this location again.
