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January 2024 by Chi D.
I just wanted to take the time to leave a review thanking the team at this Enterprise location, especially Jonah! I always receive the best customer service at this location, and the team never fails to make me feel supported in any situation. This time around I got into a minor accident in the rental car, and Jonah took care of me completely and made me feel very at ease. I will always use this location!
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January 2024 by Michael schnaitter
Had a small maintenance and cleanliness issue with the car I rented, but they made things right when I reported it. No arguments or anything, just a solution
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January 2024 by JR Dodge
Staff was friendly and helpful; no complaints about the vehicle, either!
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December 2023 by Novarah Kazmi
Really helpful, really nice. I'm glad I came here.
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December 2023 by Chinyere Davis
The customer service was top notch and this was the most seamless rental experience we have ever had. I want to give a special thanks to Ronnie who took excellent care of us throughout.
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November 2023 by Anwar Md Hossain
My experience with Enterprise Rent-A-Car in University City, Philadelphia, was outstanding. The staff was friendly, efficient, and made the rental process a breeze. They had a wide selection of vehicles to choose from, and I was able to find the perfect one for my needs.The rental car was in excellent condition and very clean. It ran smoothly throughout my entire rental period, giving me peace of mind as I explored Philadelphia.What really impressed me was the flexibility in their service. They accommodated my schedule for pick-up and drop-off, making it incredibly convenient.Overall, Enterprise Rent-A-Car in University City, Philadelphia, provided top-notch service, a great selection of vehicles, and a hassle-free rental experience. I would highly recommend them to anyone in need of a rental car in the area.
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November 2023 by Anita Grossberg
Great staff! All were so helpful and friendly and made everything clear and easy. If I ever need a rental again, I'll definitely be back!
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November 2023 by Takisha Brown
The best service I ever had. I will continue to use this office. Every time I rent a car customer service is A triple plus. I love all the staff.
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October 2023 by Aayush Kant
I have rented from this branch multiple times and my experience has always been great. The cars are new and well cleaned, and the service is great.Weekend mornings can however be busy, and wait times can be even up to half an hour.
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October 2023 by Giovanni Finesso
The team is always professional and courteous. Every time the car I booked is not available they are ready with multiple alternatives. Recommend location
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October 2023 by Dina
I have been in customer service for over 35 years and I have to say that Jonah was awesome. He was very knowledgeable and attentive to my needs. He thoroughly explained the contract and answered any questions that I had. He went above and beyond to make sure that I was happy. After having the rental for a few days, he even followed up with a phone call to make sure that everything was going well with the vehicle. Jonah is a great asset to Enterprise and I hope that he is recognized for his amazing customer service. I will definitely recommend Enterprise to my family and friends, because of the service that I received.
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October 2023 by Phoebe Wu
One of the best customer service experiences I’ve ever had and a great rental experience overall. Ronni was so kind and professional, even going out of the way to email me back on a weekend about after hours drop off.I would recommend this place to anyone
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September 2023 by Ryan
Bad customer experience.Phone calls are for the back office, not the front. Why here is the front desk also the call center?I watched the front desk employees give priority to a series of call-ins over waiting customers before giving up and walking out.
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September 2023 by fanoraine dohr
Customer service at this location is top tier. Derrick and Jonah were so helpful and accommodating. They saved me money with their recommendations and were very knowledgeable about policies and cars. Moving forward, This is the only location I’m renting through.
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September 2023 by Patricia Gunter
Ease of rental was great -- from on line reservation to pick up at 36th & Sansom! (The site manager and his staff were courteous and helpful.) Upfront pricing was great also. I look forward to renting at this Enterprise location again.
