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March 2024 by Adrian Lowman
lets their drivers block the bike lane
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March 2024 by Ben Omonira
Fast and accurate service don’t waste time with other FedExs in the area
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March 2024 by Athi A
I really appreciate ??? your humble service and thank you for wonderful staff keeping in this store
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December 2023 by Irene Trantas
Nicole was extremely curt and dismissal and unhelpful. After two sessions online just printing 3 documents from my email: fedex’s computer failed to print to printer (I realized when I went to retrieve at end of my online session) and she would not honor the time to reprint even supervised. She challenged me when I said I pointed out that I print 3 documents - it is not my fault there is an error in the printing signal. She insinuated that I was not telling the truth because and countered I can’t give you free internet time. What awful service I will never come again. I paid for your systems to not work at what is supposed to be the function of fedex printing (as I have done for many years and never at this location which I will never use again ! And a waste of my time when I was in a crunch in middle of my work day. She was training a new employee today, too: goodluck with that being the person who models customer service…he didn’t say anything but looked a bit stunned, too.
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December 2023 by Richard Raya
The employee here right before closing-- I didn't catch her name, but she had a purple Santa hat on-- was so diligent and courteous, helping the minor rush of people, myself included, who came in right at 5:30! She even took the time to help me with a tricky file that I needed for the nearby game convention. Not all fedex locations are like this!
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August 2023 by LadyJay
Bernard was excellent, he was efficient, reliable and the production of my order was excellent definitely will come back again
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July 2023 by Alexa Cotler
Eric and Letica were very patient and went above and beyond setting me up with the most cost effective way to ship my package!
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May 2023 by Charlotte Gendler
I received excellent customer service from a very kind and patient employee who helped me figure out the most cost effective way to ship my packages!
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April 2023 by Xinzhi Bruce Hou
I came from the 3535 Market st. Philadelphia PA location, that office locked the door at 6:40 PM whereas it was supposed to closed at 7 PM. I and other people outside have been knocking the door but people inside totally ignored us. I then turned to this location, 2101 Market st. I came in very mad, but the staff in this location treated me very enthusiastically and professionally despite they were about to close shortly. They helped my take the passport picture with professional photographer’s skills, and handle everything very quickly. I needed a digital copy so they put the picture in a flash drive and provided it to me. A much more satisfying experience than I expected.
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March 2023 by Hari Kumar
New FedEx location. Ground floor of the Murano building. Very clean but less space overall compared to the previous location on 20th and Market.
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February 2023 by Hannah Vrancken
I had a time sensitive printing job and Bernard was kind enough to stay late to make sure it got done on time and was very friendly!
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November 2022 by Carla Stine
Bryan and Nicole went above and beyond with helping me get a time-sensitive document printed as quickly as possible. Despite going in during a busy time, Bryan did not rush, but patiently explained my options, and gave me explicit advice about how to place an online order. Nicole helped the following morning with reprinting after I had discovered a mistake I made. As I began to panic about how to get the mistake corrected and reprinted, Nicole very kindly let me know she would do whatever she could to get the job done as soon as possible. They were fast, efficient, and thorough. I will definitely use this location again, though it is farther from me than the Fedex at Market and 12th.
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September 2022 by Spencer Cohen
Eric was extremely helpful and professional, he helped us with a time sensitive print job. Thank you!
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August 2022 by Zoe Sessions
Eric the store manager was very kind and helpful!
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February 2022 by Solomon D.
I don't usually write reviews for non food places, and why would I write a review for a FedEx place, a massive company that definitely doesn't need my help to get customers? The two workers I've interacted with here and one at the 16th street branch, are honestly the nicest and most helpful workers I've encountered at any establishment that I can remember! I've been trying to print out a large canvas print of a picture I took which I couldn't get done online. I came in on Sunday and there was a bit of a wait since there were only 2 people there, but she was so apologetic about the whole thing. She had me fill out a paper with my request and said someone would call in a couple days. In my head I'm thinking "no one is going to call me about this." On Monday I received 2 phone calls regarding the issue, and then 2 more later that day after I had a couple follow up questions. Every time you call the store its super easy to get a real person on the phone. Then the person I picked the pictures up from wasn't the original person I worker with. The original person was there and she just came by to ask how everything turned out and what picture I chose to print in the end. She had no reason to speak to me let alone remember my job request. There were several smaller examples of their helpfulness but I won't bore you with them here. Its the best I've felt walking out of a store in a long time, which is not what I was expecting from a FedEx, well done!
