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March 2024 by Billy Schurr
I am genuinely sad I will no longer be using the Spring Garden Fedex. For no other reason aside from the fact I moved. I use Fedex 5-6/7 days a week for my small business, and have gone to just about every Fedex in a 10 mile radius...Nothing even comes close to the type of customer service and genuine people this location has.Dave (the manager) might be one of the hardest working people I've ever met. I've seen him in there running the store solo, 5 people in line, someone at the printer, and somehow we're all out of there in under 2 minutes. And I'm sure if he see's this, he wont even take the credit for being a big part of why the store is so great, and he'll say something like, "it's because we have an awesome team." Well Dave, yes, the team is great! But your coaching wins championships!Over the past few years, I had the privilege of getting to know basically every staff member. Some have come and go, but my Day 1's are the sole reason I am even writing this review...So to Mika, Sabirah, Mona, Linette, and Yolanda. Ladies, I cannot thank you enough for making me feel like family. You put a smile on my face every morning and every evening. My Fedex trips are not even close to the same without you all. I hope you know how much I appreciate everything you guys did in making me feel like more then a customer.Every morning and every evening I was greeted with a genuine "hello" or "how was your day?" and i'm not talking about the fake Chik Fil A robot type of greeting, I mean everyone really cared!Over the last 2ish years, I'd seen some of the rudest patrons snap on these incredible people for no reason! Like it's their fault your package is a day late or make up the shipping prices? Anyway, once the next customer was up, it was as if nothing had happened...Frankly, I don't know if I would have enough will power to not hop the counter and ship a customers face overnight express (uninsured).At peak rush, there was always 2 registers moving the line lightning fast. If someone was having trouble on the printers/copiers, help was there before the customer could even turn around and ask.I hope this long review doesn't get skipped over by those looking for a reputable, friendly, and fast location. If I wasn't an hour away, I'd still use this location. Because you won't find another with people like this.To the incredible people of 1816 SG Fedex, Thank you for everything!
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February 2024 by Jimmy Siermine
Wow. Great service. Very nice people. They accepted my package twice.
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February 2024 by Crystal Evans (Money Talks Edu)
I paid $200 for a fax that failed to send. When I called to inquire, they picked up and put me on hold at 8:00 am. It's now 8:30 am and I'm calling back and no answer.
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February 2024 by Joy Johnson
The store hours of operations on Saturday are different than online. It opens at 10 am on Saturday
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February 2024 by Илья Караваев
Poor service. They have no idea how to take photos for passport. Also they cannot send these photos via email so you have to buy a usb drive from them and moreover they will charge you like 20$ just to put these photos on the usb drive. They also laughed right in front of me about that.I am not a native speaker but come on guys that's not the way you treat customers
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December 2023 by Carmen Aranda
I cannot express my gratitude enough for Dave. On numerous occasions he has saved my projects, printed things quickly, and consistently been realistic with what I can expect. I have driven here for about 3 years now and there’s never been a time I’ve been disappointed with the service offered here. I absolutely love this team and I legitimately cannot think of another box store print shop I’d visit than Fed Ex Spring Garden. Major thank you, again, to Dave!
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December 2023 by SELENA Thoronka
Each time I visit this store I am absolutely impressed with the level of professionalism and courtesy the staff shows.
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October 2023 by Gilbert Byrd
Great place to do business, and the staff is very helpful.
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October 2023 by Jay Bose
Horrible service. Kept tracking the package which said that there was delivery exception and was still held at earlier location in journey. Suddenly, that changed to "second delivery attempt made" without any email or notice on the door. FedEx is managed by Franchise and I have always had much better service from UPS. FedEx company needs to ensure quality control of their franchisees.
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October 2023 by Renee Nassar
Very friendly and helped me right away! Both ladies at the front desk were great. This is the best FedEx location in the city.
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June 2023 by John Vu
I was absolutely beyond impressed by the outstanding level of service the FedEx representative, who I believe was the store manager, took care of me. He was the ONLY store member and I had a LAST minute request to print out THREE mounted banners 2-3 hours before they close when he was already busy all night with other printings. He did not once reprimand me for ordering last minute nor did he give any sort of attitude but instead he went above and beyond to give the attention and care I would want as a customer. Just absolutely amazing and incredible top notch service. This was Friday June 9th about 7PM and i actually came 5 minutes after they closed and he made sure I got my banners. Whoever he is, please strongly consider providing him a merit increase or a promotional increase for his outstanding services
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May 2023 by Alice W.
I have to warn anybody that is thinking about using the fedex on spring garden, just watch out because i had a package that had a phone in it stolen by 1 of their workers! to know that the package was stolen is because it got scanned in but never scanned out.
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May 2023 by Tyler Gangi
Highly recommend this location! Had the best experience with the printing services at this location. Sabirah and Mika were so helpful and patient when it came to making sure my item was printed perfectly and even helped with cutting out the item. I will definitely be returning to this location for my printing and shipping needs!
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May 2023 by Corenia White
I’m literally waiting to be serviced as I compose this and out of the 2 women working, neither of them have taken the time to even acknowledge me. Shame.
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April 2023 by Theodore J.
I telephoned before I went there and asked how much was it for a one page fax. I was told it is $2.50 per page. But when I got there, I was told I had to buy a fedex card to put the money on to pay for the fax. The machine which accepted the $ only accepted dollar bills, and not change. So it cost me $3.00 for the $2.50 fax. Except for the bait and switch pricing, they were great.
